System Operations Manager

4 days ago

Amman, Amman, Jordan ProgressSoft Full time 120,000 - 612,000 per year

The System Operations Manager is responsible for leading the operation and functional units by managing the day-to-day and overall, one of our system operation at one of our clients and will report to both ProgressSoft Operation Manager and client's management.

Responsibilities

  • Plan, develop and review client's operational initiatives, objectives, policies, procedures and methods.
  • Execute strategies for daily, weekly, monthly, quarterly and yearly operations for the systems.
  • Manage capacity planning in coordination with Operation Manager and Client's Management to secure continuity of services.

  • Oversee daily operations, ensuring alignment with client objectives and service level agreements.

  • Manage operational teams, assign tasks, and monitor performance.

  • Act as the primary escalation point for operational issues.

  • Coordinate with ProgressSoft management and Client management for strategic and operational decisions.

  • Establish and monitor operations compliance with policies and procedures.

  • Oversee productivity objectives and manage the achievement of quarterly and annual productivity plan objectives.

  • Assist with performance development and measure job performance and reporting.

  • Identify change initiatives for improved operating efficiency.

Requirements

  • Self-initiation with a proactive mentality and know-how-to-know skills.
  • High level of performance, especially under pressure.
  • Detail-oriented and highly organized.
  • Excellent follow-up skills.
  • Accuracy and attention to details.
  • Proficiency in Arabic/English written and verbal communication.
  • Experience in Banking industry and IT operations.
  • Highly motivated and able to influence and motivate others.
  • Ability to work in effective collaboration with technical, finance and business teams to ensure integrated approach.
  • Knowledge of Project Management Institute methodologies and standards. Project Management Professional.
  • Sound judgment in executing plans and achieving future goals.

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