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Team Lead Account Management

2 weeks ago

Amman, Amman, Jordan Delivery Hero Full time
Company Description

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

About the role

At Talabat, the role of the Account Manager Team Lead goes beyond traditional team management. In this role, you will play a pivotal role in shaping the way we do business with our partners. You are at the forefront of our mission to fuel growth for partners and talabat. 

As an Account Management Team Lead, you will coach a team of account managers to build long-term successful relationships with their partners. Also, you will lead by example through managing your own portfolio of partners and growing their business and tabalat. 

Key Responsibilities

  • Manage critical partners with a high degree of complexity. 

  • Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships. 

  • Ensure daily, weekly, and month targets are on track and work with each team member to ensure high efficiency and effectiveness.. 

  • Ongoing training and development for your team. 

  • Maintain granular reporting on team performance

  • Set clear expectations, provide guidance, and ensure the professional development of team members.

  • Develop and implement account management strategies to maximize partner success and revenue

  • Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.

  • Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.

  • Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.

  • Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.

  • Prepare regular reports on team and account performance for senior management.

  • Identify opportunities for process optimization and contribute to the development of best practices.

  • Drive pipeline and attainment against team's goals

What did we order? 

  • Have a passion for sales 

  • 5+  years of experience, ideally in sales, account management, or related experience. 

  • You excel in a transactional deal cycle

  • High level of ownership and dedication. 

  • You show creative sales tactics to engage with prospects. 

  • Experience using CRM (Salesforce) and Google Apps.