Support Engineer

13 hours ago

Amman, Amman, Jordan Optimiza Full time $60,000 - $80,000 per year

We are seeking a Support Engineer to join our technical team and provide high-quality support for our Web and Windows-based applications. The candidate will have a solid understanding of software development concepts, excellent troubleshooting abilities, and strong communication skills to collaborate effectively with internal teams and end users.

Key Responsibilities:

  • Provide technical support for web and desktop applications built with .NET, C#, and React.
  • Troubleshoot and resolve application issues, bugs, and user-reported incidents in a timely manner.
  • Collaborate with development team to analyze and replicate reported problems.
  • Perform root cause analysis and suggest long-term fixes or improvements.
  • Monitor system performance and report recurring issues or enhancement opportunities.
  • Assist in application deployments, updates, and configuration changes.
  • Document solutions, known issues, and support procedures in internal knowledge bases.
  • Communicate effectively with users, ensuring high satisfaction and professional handling of all inquiries.
Requirements
  • Bachelor's degree in Computer Science, Software Engineering, or a related field.
  • 1–3 years of experience in application support or software development.
  • Strong knowledge of C#, .NET Framework / .NET Core, and
  • Familiarity with SQL Server and writing/debugging SQL queries.
  • Experience with IIS, API integrations, and debugging web applications.
  • Good understanding of software development life cycle (SDLC) and version control systems (e.g., Git).

  • Excellent critical thinking, problem-solving, and communication skills.

  • Ability to work independently and manage multiple tasks in a fast-paced environment.

Benefits

  • Annual Bonus

  • Class A Health Insurance

  • Training & Development

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