Digital Banking Specialist

2 weeks ago

Jordan Arab Bank Full time 15,000 - 30,000 per year

Accountabilities & Key Roles:

· Develop business requirements for new innovative services beyond traditional channels

· Research/Explore new digital solutions in the world that might fit Arab Bank

· Participate in improving customer experience through different initiatives that leverage latest technologies and methodologies.

· Monitor channel & service by monitoring daily/monthly MIS dashboards

· Coordinate with different departments to finalize service requirements

· Run user acceptance testing.

· Follow up on complaints that result from new services with technical teams

· Monitor new and existing service KPIs

· Analyse MIS reports to come up with new digital solutions that support enhancing customer experience and engagement

· Participate in Performing competition analysis and data gathering in region to better understand Arab Bank position in terms of innovation, fintech collaboration and digital services.

· Engage with internal CB units to ensure internal employee awareness of new initiatives

· Follow up on service launch promotion and awareness to customers

· Participate in service PIR to ensure stability.

 

Education: University degree from recognized university in Business Administration / Information Technology/Engineering.

Experience\:

years in consumer banking / digital channels development

Competencies:


•       Fluent in English and Arabic.


•       Strong Analytical skills and proven ability to think out-of-the-box.


•       Excellent Computer skills


•       Detail Oriented


•       Excellent Presentation and communication skills

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