Ecare Team Lead

10 hours ago


Amman, Amman, Jordan ARAMEX Full time
{"title": "Ecare Team Lead", "content": "Ecare Team Lead

Aramex is seeking a highly skilled Ecare Team Lead to join our team. As a key member of our customer service team, you will be responsible for leading a team of Ecare agents to deliver exceptional customer experiences.

Key Responsibilities:
  1. Team Leadership:
  • Lead and inspire a team of Ecare agents to meet performance goals and KPIs.
  • Offer guidance, coaching, and consistent feedback to help team members improve their abilities and understanding.
  • Cultivate a supportive team environment that encourages collaboration and ongoing enhancement.
  • Hold frequent team meetings to discuss objectives, expectations, and performance progress.
Change Management:
  • Identify process improvement areas and plan change strategies.
  • Coordinate with stakeholders to plan, execute, and monitor process changes.
  • Ensure team members are well-trained on new processes and technologies.
  • Manage resistance to change and encourage adaptability.
Customer-Centric Focus:
  • Promote a strong customer-centric approach, emphasizing customer satisfaction for both internal and external customers.
  • Oversee and assess customer interactions to uphold quality and compliance with set standards.
  • Resolve escalated customer issues promptly and to their satisfaction.
  • Consistently search for ways to enhance the customer experience and collect feedback for process improvements.
Performance Management:
  • Set clear performance targets and monitor individual and team performance.
  • Conduct performance evaluations, provide constructive feedback, and develop improvement plans as necessary.
Compliance and Reporting:
  • Ensure team adherence to company policies, procedures, and industry regulations.
  • Generate and analyze reports related to team performance, trends, and customer feedback.
  • Take corrective actions to address any compliance issues or deviations.

Qualifications:

  • Proficiency in Sprinklr or other chat software and reporting tools.
  • Knowledge in social media platforms and their integration into customer service operations.
  • Bachelor's degree in business, management, or a related field.
  • Strong change management skills and the ability to drive process improvements.
  • Exceptional interpersonal and communication skills.
  • Customer-centric mindset with a passion for delivering outstanding service.
  • Knowledgeable about social media platforms.
  • Strong analytical and problem-solving abilities.
  • Demonstrated leadership and coaching capabilities.
  • Ability to work under pressure and meet tight deadlines.
  • 4-6 years of experience, with at least 1-2 years in a supervisory or team leader role.
"}
  • Ecare Team Leader

    7 days ago


    Amman, Amman, Jordan ARAMEX Full time

    About the RoleAramex is seeking a highly skilled Ecare Team Leader to join our team. As a key member of our Ecare operations, you will be responsible for leading a team of Ecare agents to deliver exceptional customer experiences.Key ResponsibilitiesTeam LeadershipLead and Inspire a High-Performing Team: Foster a collaborative and supportive team environment...

  • Sales Team Lead

    10 hours ago


    Amman, Amman, Jordan Migrate Full time

    About MigrateMigrate is a leading business knowledge and networking company based in Jordan that provides innovative business support to clients in the Middle East and North Africa region and other international markets.We offer a range of outsourcing services, including corporate services and networking services, to facilitate market expansion while...


  • Amman, Amman, Jordan Pharmaceutical Research Unit Full time

    Key ResponsibilitiesAs a Bioanalytical Team Lead at the Pharmaceutical Research Unit, you will be responsible for executing the bioanalysis of projects in accordance with established plans to ensure timely delivery of forecasted projects.Key Performance Indicators:Evaluate analytical data to achieve acceptance criteria, adhering to procedures and...

  • Sales Team Lead

    10 hours ago


    Amman, Amman, Jordan Migrate Full time

    Telesales Manager Role at MigrateWe are seeking a highly skilled and experienced Telesales Manager to join our team at Migrate. As a key member of our sales team, you will be responsible for driving sales growth, managing sales performance, and delivering exceptional customer service.Key Responsibilities:Sales Team Management: Lead and motivate a...


  • Amman, Amman, Jordan Deel Full time

    {"title": "Customer Support Team Lead", "content": "About DeelDeel is a global platform that connects companies with talent worldwide. We offer a range of tools to help businesses hire, onboard, manage, pay, and scale their teams.Job DescriptionWe are seeking a Customer Support Team Lead to join our team. As a key member of our support team, you will be...

  • Data Science Team Lead

    10 hours ago


    Amman, Amman, Jordan Braintrust Full time

    Job OverviewWe are seeking a highly skilled Data Science Team Lead to drive business growth through data-driven insights at Braintrust.The ideal candidate will have a strong background in machine learning, data management, and visualization techniques, with excellent leadership and communication skills.Key ResponsibilitiesLead a team of data scientists and...


  • Amman, Amman, Jordan Adaptive TechSoft Full time

    Job DescriptionWe are seeking a highly skilled and experienced Engineering Manager Team Lead to join our team at Adaptive TechSoft. As a key member of our Healthcare division, you will be responsible for leading and inspiring a cross-functional engineering team to deliver high-quality healthcare technology solutions.Key Responsibilities:Team Leadership:...


  • Amman, Amman, Jordan Arab Bank Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Lead to lead our Java development team at Arab Bank. The successful candidate will be responsible for leading a team of developers in the design, development, and implementation of Java-based web applications using JSF, PrimeFaces, Springboot, and ReactJS technologies.Key...


  • Amman, Amman, Jordan Arab Bank Full time

    Job Summary:The Senior Java Developer Team Lead will lead a team of developers in the design, development, and implementation of Java-based web applications using JSF, PrimeFaces, Springboot & React technologies.Key Responsibilities:Lead a team of developers in the design, development, and implementation of Java-based web applications.Conduct code reviews to...


  • Amman, Amman, Jordan Proxidize Full time

    Technical Support Team LeadProxidize is seeking a highly skilled Technical Support Team Lead to lead and mentor a team of technical support engineers. The successful candidate will be responsible for ensuring the team is trained, motivated, and equipped to provide exceptional support to our clients.Key Responsibilities:Team Leadership: Lead and mentor a team...

  • Technical Team Lead

    7 days ago


    Amman, Amman, Jordan Crossover Full time

    About CrossoverCrossover is a leading provider of full-time remote jobs, connecting top-tier talent with clients who offer competitive pay and opportunities for growth.Job SummaryWe are seeking a highly skilled Technical Team Lead to join our Engineering team at Crossover. As a Technical Team Lead, you will be responsible for leading the development of...


  • Amman, Amman, Jordan Amazon Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Team Manager to lead our team of Customer Service Associates. As a key member of our operations team, you will be responsible for managing day-to-day operations, prioritizing work, and ensuring high-quality delivery under aggressive deadlines.Key ResponsibilitiesTeam Management:...

  • Team Lead Developer

    6 days ago


    Amman, Amman, Jordan Deel Full time

    About the JobDeel is a global organization that provides innovative solutions for businesses to hire and manage talent worldwide. As a Team Lead Developer, you will play a crucial role in driving the development of our backend services, ensuring they meet the highest standards of performance, security, and scalability.Key ResponsibilitiesTechnical...


  • Amman, Amman, Jordan Pharmaceutical Research Unit Full time

    Job Summary:We are seeking a highly skilled Bioanalytical Team Lead to join our team at the Pharmaceutical Research Unit. As a key member of our team, you will be responsible for executing the bioanalysis of projects, ensuring compliance with Good Laboratory Practice Principles and applicable regulations.Key Responsibilities:Execute the bioanalysis of...


  • Amman, Amman, Jordan Amazon Full time

    Software Development Manager, MENA Exports & Expansion Tech TeamWe are seeking a seasoned Software Development Manager to lead our MENA Exports and Expansion Tech Team. The ideal candidate will have a strong background in engineering team management and a proven track record of leading the definition and development of multi-tier web services.Key...

  • Team Director

    10 hours ago


    Amman, Amman, Jordan MedNet Jordan Co. W.L.L Full time

    Job DescriptionAs a key member of our team at MedNet Jordan Co. W.L.L, the Team Director will be responsible for leading and guiding team members to achieve their full potential.Main Responsibilities:Define clear targets and expectations for team members and provide guidance on performance levels.Lead team meetings, inspire and motivate team members, and...

  • Senior Team Manager

    10 hours ago


    Amman, Amman, Jordan AlawnehPay · Full time

    {"h1": "Team Lead Role at AlawnehPay", "p": "AlawnehPay is a licensed mobile payment service provider based in Amman, Jordan. We offer secure and convenient solutions that allow users to pay, purchase, and transfer money using mobile wallets on feature phones and smartphones.", "ul": [{"li": "This is a full-time Team Lead position at AlawnehPay, with...


  • Amman, Amman, Jordan Emirates Full time

    Job OverviewAs a Senior Airport Services Agent at Emirates, you will play a vital role in ensuring the smooth operation of our airport services. This includes providing exceptional customer service, managing airport operations, and collaborating with various teams to achieve our goals.Key ResponsibilitiesCustomer Service: Identify and meet the standard and...


  • Amman, Amman, Jordan Emirates Full time

    Job OverviewAs a Senior Airport Services Agent at Emirates, you will play a vital role in ensuring the smooth operation of our airport services. This includes providing exceptional customer service, managing airport operations, and collaborating with various teams to achieve our goals.Key ResponsibilitiesCustomer Service: Identify and meet the standard and...


  • Amman, Amman, Jordan Umniah Full time

    Key ResponsibilitiesFintech Expertise: Possess in-depth knowledge of the Fintech industry, its products, and services.Problem Solving and Customer Care: Demonstrate excellent problem-solving techniques, utilize agent tools and techniques, and possess a strong understanding of customer care channels, applications, lead generation, and referral.Process...