VoIP Systems Engineer

3 weeks ago


Amman, Amman, Jordan Vectrus Full time
Job Summary

We are seeking a highly skilled VoIP Systems Engineer to join our team at Vectrus. As a key member of our Regional Cyber Center, you will be responsible for designing, implementing, and maintaining our VoIP infrastructure.

Key Responsibilities
  • Design and implement new VoIP systems, including Voice Over Secure Internet Protocol (VoSIP) technology, utilizing industry best practices and tools such as Cisco Call Managers, CUBE, and Gatekeeper routers.
  • Manage and maintain Tier 1 Cisco Call Managers, Gatekeepers, and Gateway equipment, ensuring optimal performance and security.
  • Collaborate with cross-functional teams to ensure VoIP traffic does not interfere with or hinder network data traffic.
  • Provide expert technical support for VoIP networks, services, system upgrades, and equipment purchases, adhering to security fundamentals provided by DISA's Security Technical Implementation Guides (STIGs).
  • Monitor and identify capacity, quality, and performance issues for VoIP traffic, ensuring continued, uninterrupted operation of telephony systems.
  • Troubleshoot servers and infrastructure equipment to resolve technical issues.
  • Assess networking requirements and provide solutions to ensure optimal network performance.
  • Make accurate and independent decisions under pressure, prioritizing customer satisfaction and security.
Requirements
  • Experience with VoIP systems, including Voice Over Secure Internet Protocol (VoSIP) technology.
  • Strong understanding of Cisco Call Managers, CUBE, and Gatekeeper routers.
  • Ability to troubleshoot servers and infrastructure equipment.
  • Excellent communication and problem-solving skills.
  • Customer service-oriented mindset.

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