Workplace Wellbeing Specialist

Job Title: Workplace Wellbeing Specialist

This role involves coordinating and delivering wellbeing programs and engagement activities to promote access to wellbeing services.

As part of the Trust & Safety team, you will work with people exposed to harmful content on a regular basis. This may include images, video, and text related to hate speech, violence, child safety, depictions of harm to self and others, and harm to animals.

• Act as the primary liaison between the clinical wellbeing team, delivery team, and content moderators to ensure effective program delivery.
• Represent the wellbeing department in all on-site, client-facing communication.
• E nsure that the wellbeing framework is standardized across all sites.
• Liaise with the clinical wellbeing team and delivery team to schedule and deliver wellbeing sessions and activities as required.
• Monitor employee health through floor walks, engagement sessions, focus groups, etc.
• Support content moderators to participate in creative therapies, music therapies, and mindfulness-based activities delivered by the clinical wellbeing team.
• Deliver engagement activities to employees, ensuring alignment with company culture and wellbeing objectives.
• Send timely communications to employees regarding wellbeing programs and activities, including wellbeing information, tools, and strategies.
• Offer a confidential space for employees to discuss their concerns without judgment.
• Respond appropriately to incidents and crisis situations according to established protocols, and ensure appropriate escalation procedures are in place.
• Partner with the corporate wellbeing team and internal and external local resources.
• Maintain regular meetings with operational stakeholders to support wellbeing processes and initiatives.
• Collect and analyze wellbeing data, including attendance, engagement levels, and feedback to understand impact, inform interventions, and contribute to stakeholder reporting.
• Liaise with cross-functional business partners to ensure consistent program coverage and timely submissions of data for reporting.

• A minimum of 3-4 years of experience delivering engagement activities, preferably in a content moderation or customer service environment.
• A good understanding of mental health and wellbeing with a desire to help others.
• Experience with wellbeing program implementation, including crisis management.
• Previous experience managing or supervising others.
• Experience with wellbeing program implementation.
• Experience in managing data, tracking tools, and employee engagement initiatives.
• Proficient in communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Familiarity with Microsoft Office tools and virtual communication platforms like Zoom and Microsoft Teams.

• Workplace Wellbeing Specialist, BA/MA in Psychology, Social Work, Communications, Human Resources, or Social Services.
• Proven experience in a similar role.
• Experience with crisis management.
• Knowledge about local and regional mental health and wellbeing resources.
• Excellent communication skills.
• Strong people management and liaising abilities.
• Good presentation and virtual delivery skills.
• Exposure to working with a diverse and multi-cultural population.
• Ability to work in a fast-paced environment.
• Customer management exposure and content moderation would be an asset.