Customer Retention Strategist

4 weeks ago


Amman, Amman, Jordan Umniah Full time
Customer Retention and Segmentation Expert

At Umniah, we're seeking a skilled professional to lead our customer retention and segmentation efforts. As a key member of our marketing team, you'll be responsible for analyzing customer behavior, identifying trends, and developing targeted strategies to minimize churn and enhance customer loyalty.

Key Responsibilities:
  • Customer Segmentation: Classify our customer base into distinct segments based on behavior, value, and other relevant metrics to inform retention initiatives.
  • Analytics and Insights: Design and deploy analytics tools to gain a deeper understanding of customer behavior, preferences, and pain points.
  • Retention Campaigns: Develop and implement targeted promotional offers through our campaign management system to retain customers at risk of churning.
  • Performance Monitoring: Analyze and evaluate retention campaign performance to ensure success and identify areas for improvement.
  • Post-Launch Analysis: Conduct thorough post-launch analyses to inform future targeting and communication strategies.
  • Channel Optimization: Design and implement channel affinity analyses to maximize the efficiency of purchase and communication channels.

We're looking for a detail-oriented and analytical professional with a passion for customer retention and segmentation. If you're a strategic thinker with excellent communication skills, we'd love to hear from you.



  • Amman, Amman, Jordan Umniah Full time

    Customer Retention and Segmentation ExpertAt Umniah, we are seeking a highly skilled Customer Retention and Segmentation Expert to join our team. As a key member of our marketing department, you will be responsible for developing and implementing strategies to minimize customer churn and enhance retention.Key Responsibilities:Customer Segmentation: Classify...


  • Amman, Amman, Jordan Amazon Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Strategist to join our team at Amazon. As a key member of our research team, you will play a critical role in driving impactful customer experience enhancements across all Amazon businesses.Key ResponsibilitiesCustomer Research: Plan, scope, and prioritize customer research studies to identify...


  • Amman, Amman, Jordan BusinessChat Full time

    Drive Customer Success at BusinessChatWe're seeking a skilled Customer Success Specialist to join our team and play a key role in driving customer success and growth at BusinessChat.Key Responsibilities:Improve Customer Experience: Develop and implement strategies to enhance customer satisfaction and loyalty.Client Retention: Establish clear goals and...


  • Amman, Amman, Jordan Amazon Full time

    About the RoleWe are seeking a highly skilled Customer Insights Strategist to join our team at Amazon. As a key member of our customer experience team, you will be responsible for driving impactful customer experience enhancements across all Amazon businesses.Key ResponsibilitiesCustomer Research Planning: Plan, scope, and prioritize customer research...


  • Amman, Amman, Jordan Capital Bank of Jordan Full time

    Customer Lifecycle Management AssociateAt Capital Bank of Jordan, we are seeking a highly skilled Customer Lifecycle Management Associate to join our team. This role is responsible for managing related promotions and campaigns to drive business growth and customer engagement.Main Responsibilities:Lead and Implement Loyalty Program: Develop and execute a...


  • Amman, Amman, Jordan Capital Bank of Jordan Full time

    Customer Lifecycle Management AssociateAt Capital Bank of Jordan, we are seeking a highly skilled Customer Lifecycle Management Associate to join our team. In this role, you will be responsible for managing related promotions and campaigns to drive business growth and customer engagement.Main Responsibilities:Lead and Implement Loyalty Program: Develop and...


  • Amman, Amman, Jordan Capital Bank of Jordan Full time

    Customer Lifecycle Management AssociateAt Capital Bank of Jordan, we are seeking a highly skilled Customer Lifecycle Management Associate to join our team. This role is responsible for managing related promotions and campaigns to drive business growth and customer engagement.Main Responsibilities:Lead and Implement Loyalty Program: Develop and execute a...

  • Marketing Strategist

    1 month ago


    Amman, Amman, Jordan Birds Land Pet Store Full time

    Job Description**About the Role**We are seeking a highly skilled Marketing Strategist to join our team at Birds Land Pet Store. As a key member of our marketing department, you will be responsible for developing and implementing comprehensive marketing plans and strategies to drive business growth and customer engagement.Key ResponsibilitiesMarket Research...


  • Amman, Amman, Jordan Deel Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Success Strategist. As a key member of our Client Growth team, you will be responsible for driving business growth and success for our clients.Key ResponsibilitiesDevelop a Vision and Strategy for clients by assessing their business strategy and...

  • Marketing Strategist

    1 month ago


    Amman, Amman, Jordan Do Media Full time

    Job Description**Job Title:** Marketing Strategist**Company:** Do Media**Job Summary:We are seeking a highly skilled Marketing Strategist to join our team at Do Media. The successful candidate will be responsible for developing and executing a comprehensive social media strategy to increase brand awareness and engagement.Key Responsibilities:Develop and...


  • Amman, Amman, Jordan Migrate Full time

    Migrate is seeking a highly skilled Business Operations Strategist to join our team. As a key member of our operations team, you will be responsible for developing and implementing operational strategies aligned with the company's business goals. This will involve monitoring strategy effectiveness and optimizing as needed to achieve operational goals....


  • Amman, Amman, Jordan Masar - Gain Success Full time

    Masar - Gain Success is seeking a skilled Digital Marketing Strategist to oversee the online marketing strategy for the organization. The ideal candidate will plan and execute digital marketing campaigns to increase brand awareness. The successful candidate will have previous marketing experience and be able to monitor the company's social media...

  • Marketing Strategist

    4 weeks ago


    Amman, Amman, Jordan Birds Land Pet Store Full time

    {"title": "Marketing Specialist", "description": "Key ResponsibilitiesAs a Marketing Specialist at Birds Land Pet Store, you will be responsible for developing and implementing comprehensive marketing plans and strategies to drive business growth and customer engagement.Key Areas of FocusMarket Research and AnalysisConduct market research to identify...


  • Amman, Amman, Jordan Access Network Health Insurance Management Full time

    Job SummaryThis is a full-time on-site role in Amman for Contact Center (fresh graduates) at Access Network Health Insurance Management.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and professional manner.Provide exceptional service to ensure a smooth healthcare access experience for our members.Work collaboratively as part of...


  • Amman, Amman, Jordan BusinessChat Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team at BusinessChat as a Customer Service Specialist. In this role, you will be responsible for delivering exceptional customer service, resolving customer issues, and driving customer satisfaction.Key Responsibilities:Customer Service: Provide timely and effective...


  • Amman, Amman, Jordan Zain Jordan Full time

    Zain Jordan is seeking a skilled professional to join its Consumer Content VAS Management Team as a key member. The ideal candidate will be responsible for researching and acquiring insights about new products, services, and offers in the telecommunication sector, and suggesting similar initiatives to boost revenues. This role involves performing market and...


  • Amman, Amman, Jordan BusinessChat Full time

    Improve Customer Service ExperienceAt BusinessChat, we're committed to delivering exceptional customer service. As a Customer Service Specialist, you'll play a crucial role in creating engaged customers and facilitating organic growth.Key Responsibilities:Take ownership of customers' issues and follow problems through to resolutionEstablish clear client...


  • Amman, Amman, Jordan Do Media Full time

    Job DescriptionWe are seeking a highly skilled Social Media Strategist to join our team at Do Media.The ideal candidate will have a proven track record of developing and executing successful social media campaigns that drive brand awareness and engagement.Main Responsibilities:Develop and execute a comprehensive social media strategy that aligns with our...


  • Amman, Amman, Jordan Chalhoub Group Full time

    Customer Service Supervisor **Key Responsibilities:** * Deliver exceptional customer experiences through various communication channels, ensuring a positive outcome in every interaction. * Identify opportunities to personalize customer interactions, enhancing their shopping experience. * Manage difficult customer situations professionally, turning...


  • Amman, Amman, Jordan Zain Jordan Full time

    Key ResponsibilitiesMarket Intelligence: Conduct research on new products, services, and offers from international counterparts in the telecommunication sector, and suggest similar initiatives to boost revenues.Competitor Analysis: Perform market and competitor intelligence activities, forecasting analysis, and collect data on market segments preferences,...