Senior Cloud Infrastructure Specialist

1 week ago


Amman, Amman, Jordan beBeeNetwork Full time

Cloud Network Engineer

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STS seeks an experienced Cloud Network Engineer to maintain its cloud infrastructure distributed across multiple data centres in the Middle East.

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This hands-on role involves troubleshooting, diagnosing and solving customer issues. The ideal candidate must have a strong technical background in networking, including firewall platforms and security architecture.

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The successful candidate will be responsible for:

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  • Troubleshooting, diagnosing and solving customer issues;">
  • Working in a shift pattern on the network support roster;">
  • Implementing change requests for managed service customers, providing 2nd & 3rd level troubleshooting support;">
  • Serving as a point of technical escalation;">
  • Communicating effectively with clients and internal staff/management;">
  • Documenting diagnostic information for every assigned customer support ticket;">
  • Handling maintenance and/or service related activities as needed;">
  • Obtaining and/or maintaining certifications for all supported products.">
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Key requirements include:

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  • Firewall troubleshooting (FortiGate, ASA, Palo Alto, SSL & IPSec VPN);">
  • Load-balancers/WAF (Kemp & FortiADC) knowledge;">
  • SSL VPN/IPSec deployments experience;">
  • Security policies creation and modifications (audit reviews);">
  • Deep understanding of TCP/UDP/ICMP & Stateful/Stateless protocols;">
  • Packet flow understanding in the OSI model;">
  • Ticketing software experience (ServiceNow);">
  • IPT/VoIP experience.">
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Benefits of this role include:

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  • Ongoing training and professional development opportunities;">
  • A dynamic and supportive work environment;">
  • Opportunities for career advancement.">
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We are looking for someone who is customer-centric, proactive, and able to manage their own workload. If you have a strong technical background in networking and enjoy working in a fast-paced environment, we encourage you to apply.

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