
Senior Cloud Infrastructure Specialist
1 week ago
Cloud Network Engineer
">STS seeks an experienced Cloud Network Engineer to maintain its cloud infrastructure distributed across multiple data centres in the Middle East.
">This hands-on role involves troubleshooting, diagnosing and solving customer issues. The ideal candidate must have a strong technical background in networking, including firewall platforms and security architecture.
">The successful candidate will be responsible for:
">- ">
- Troubleshooting, diagnosing and solving customer issues;">
- Working in a shift pattern on the network support roster;">
- Implementing change requests for managed service customers, providing 2nd & 3rd level troubleshooting support;">
- Serving as a point of technical escalation;">
- Communicating effectively with clients and internal staff/management;">
- Documenting diagnostic information for every assigned customer support ticket;">
- Handling maintenance and/or service related activities as needed;">
- Obtaining and/or maintaining certifications for all supported products.">
Key requirements include:
">- ">
- Firewall troubleshooting (FortiGate, ASA, Palo Alto, SSL & IPSec VPN);">
- Load-balancers/WAF (Kemp & FortiADC) knowledge;">
- SSL VPN/IPSec deployments experience;">
- Security policies creation and modifications (audit reviews);">
- Deep understanding of TCP/UDP/ICMP & Stateful/Stateless protocols;">
- Packet flow understanding in the OSI model;">
- Ticketing software experience (ServiceNow);">
- IPT/VoIP experience.">
Benefits of this role include:
">- ">
- Ongoing training and professional development opportunities;">
- A dynamic and supportive work environment;">
- Opportunities for career advancement.">
We are looking for someone who is customer-centric, proactive, and able to manage their own workload. If you have a strong technical background in networking and enjoy working in a fast-paced environment, we encourage you to apply.
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