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IT AV Support Specialist
2 months ago
We are seeking a highly skilled IT AV Support Specialist to join our team at IHG Hotels & Resorts. As a key member of our technical support team, you will be responsible for ensuring the smooth operation of our AV systems and equipment.
Key Responsibilities- Maintain High Service Standards: Ensure that all AV equipment and systems are functioning at optimal levels, providing a seamless experience for our guests.
- Ensure High Availability: Be available to provide support whenever required, ensuring minimal downtime and maximum efficiency.
- Pre-Function Testing: Conduct thorough tests of all AV equipment and systems prior to each function, ensuring that everything is in working order.
- Guest Support: Assist guests with connecting their devices to our AV infrastructure, providing a high level of customer service.
- Third-Party Coordination: Coordinate with external vendors and suppliers to ensure that all equipment and services are delivered on time and to the required standard.
- Equipment Management: Ensure that all outsourced equipment is received and returned in accordance with hotel policy.
- Incident Reporting: Immediately report any system malfunctions or issues to the relevant support teams and management.
- Post-Function Follow-Up: Conduct a thorough review of each function to identify areas for improvement and implement changes as necessary.