Test Centre Operations Manager

3 weeks ago


Amman, Amman, Jordan Pearson Full time
Job Summary

We are seeking a highly skilled and experienced Test Centre Manager to join our team at Pearson VUE. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our test centres, providing exceptional customer service, and maintaining the highest standards of quality and security.

Key Responsibilities
  • Customer Service: Provide a high level of customer service to candidates, ensuring their needs are met with understanding and respect.
  • Test Centre Operations: Oversee the day-to-day operation of the test centre, including maintaining equipment, ensuring test stations are free of extraneous materials, and reviewing transmission and error logs.
  • Staff Management: Act as line manager for test centre staff, providing guidance, support, and performance management.
  • Compliance and Security: Ensure all compliance standards and security protocols are adhered to, including maintaining accurate records and reporting incidents.
  • Reporting and Administration: Create and send reports to the Regional Manager, maintain accurate records, and perform other administrative tasks as required.
Essential Qualifications and Experience
  • Customer Service Experience: Proven experience in a customer-facing role, with excellent communication and interpersonal skills.
  • Operations Management: Experience in coordinating and administering activities of a team, with strong administration and reporting skills.
  • Security and Compliance: Knowledge of security protocols and compliance standards, with the ability to maintain accurate records and report incidents.
  • Technical Skills: Proficient in Microsoft Office and Windows applications, with the ability to learn new systems and procedures.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced professional looking for a new challenge, please apply today.



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