Test Centre Operations Manager

4 weeks ago


Amman, Amman, Jordan Pearson Full time
Job Summary

We are seeking a highly skilled and experienced individual to join our team as a Test Centre Manager. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our test centre, providing exceptional customer service to candidates, and maintaining the highest standards of security and integrity.

Key Responsibilities
  • Customer Service: Provide a high level of customer service to candidates, ensuring their needs are met with understanding and respect.
  • Test Centre Operations: Oversee the day-to-day operation of the test centre, including maintaining equipment, ensuring test stations are free of extraneous materials, and reviewing transmission and error logs.
  • Security and Integrity: Ensure the integrity and security of tests are maintained, and that they are supervised to the required standard.
  • Reporting and Administration: Create and send reports to the Regional Manager, maintain accurate records, and perform other administrative tasks as required.
  • Team Management: Act as a line manager for test centre staff, providing guidance, support, and development opportunities.
Requirements
  • Experience: Proven experience in a customer-facing role, with a strong background in administration and reporting.
  • Skills: Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
  • Certifications: Pearson VUE certified for a Testing Administrator, with a commitment to ongoing professional development.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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