Hotel Cleanliness Manager

2 weeks ago


Amman, Amman, Jordan MARRIOTT International Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Cleanliness Supervisor to join our team at Marriott International. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and maintenance throughout our properties.

Responsibilities
  • Leadership and Training
    • Supervise and train housekeeping staff to ensure they meet our high standards of cleanliness and customer service.
    • Develop and implement effective training programs to enhance staff knowledge and skills.
  • Cleanliness and Maintenance
    • Conduct regular quality control checks to ensure all rooms and common areas meet our cleanliness standards.
    • Develop and implement cleaning procedures and protocols to ensure efficient and effective cleaning practices.
    • Manage inventory of cleaning supplies and equipment, including requisitions for restocking.
  • Customer Service and Communication
    • Resolve customer complaints related to housekeeping services in a professional and courteous manner.
    • Communicate effectively with guests, staff, and other departments to ensure seamless service delivery.
  • Administrative and Reporting
    • Perform administrative tasks such as timecards, attendance, and payroll.
    • Prepare and submit reports on housekeeping performance, including quality control checks and customer feedback.
Requirements
  • Experience and Education
    • Proven work experience as a Housekeeping Supervisor or similar role.
    • High school diploma or equivalent required, additional education or training in hospitality or housekeeping is a plus.
  • Skills and Knowledge
    • In-depth knowledge of cleaning best practices, chemicals, equipment, and procedures.
    • Strong leadership, organizational, and communication skills.
    • Excellent time management and multitasking abilities.
    • Ability to work independently and as part of a team.
    • Knowledge of health and safety regulations and practices.
What We Offer

As a Hotel Cleanliness Supervisor at Marriott International, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to delivering exceptional guest experiences. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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