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Customer Delivery Engineering Technical Lead

2 months ago

Amman, Amman, Jordan RED Global Full time

We are seeking a highly skilled Customer Delivery Engineering Technical Lead to join our team at RED Global.

Key Responsibilities:

• Manage and support large-scale solutions, providing technical expertise and resolving complex issues.

• Actively mentor and develop team members, sharing knowledge and intellectual capital.

• Build customer simulations to resolve complex problems and ensure compatibility.

• Create and disseminate technical collateral and documentation.

• Provide technical expertise and escalation support to resolve customer problems.

• Work with engineering teams to solve complex problems and enhance serviceability.

• Plan, design, implement, and optimize services.

• Generate project life cycle documents (HLD, LLD, BoQ, NIP).

• Attend customer meetings to address risks and issues.

• Lead and implement technical project activities.

• Establish trusted advisor relationships with customers.

• Participate in complex service provider projects and resolve cross-functional issues.

Requirements:

• Proficiency in Turkish, Arabic, and English languages.

• Full-time capacity.

• Hybrid work arrangement (1 week every 2 months on-site).

Rate: Dependent on experience.