Business Systems Analyst

11 hours ago


Amman, Amman, Jordan UNHCR, the UN Refugee Agency Full time
Business Analysis Associate

At UNHCR, the UN Refugee Agency, we are seeking a highly skilled Business Analysis Associate to join our team. As a key member of our organization, you will play a crucial role in driving business process improvements and ensuring the effective implementation of new systems and technologies.

Key Responsibilities:
  • Requirements Gathering: Assist in gathering requirements for MSRP change requests within the Area of Responsibility (AoR) and in solutions and design for business process challenges, through the use of technology.
  • Business Process Re-engineering: Assist in re-engineering/enhancement of business processes or current MSRP module/functionality within the AoR, to ensure compliance with policies and administrative instructions, with the goal of improved efficiency for users through self-service/process automation.
  • Collaboration and Interface: Interface with system design and development counterparts to finalize enhancement/change request specifications.
  • Quality Assurance: If requested, provide quality assurance (pre UAT testing) of developed solutions.
  • User Acceptance Testing: Assist in coordination of User Acceptance testing (UAT) and perform UAT as needed on behalf of the future system user.
  • Process Improvement: Assist in process improvement discussions within the AoR, looking for streamlining opportunities with a view of standardizing and simplifying processes and services.
  • Training and Support: Prepare end-user training materials and assist in formulating training approaches aligned with the functionality being deployed.
  • Implementation and Support: Assist in the implementation of new functions, coaching/training resources as related to the deployment of new MSRP functions within the AoR.
  • Risk Management: Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
  • Other Duties: Perform other related duties as required.

This is an exciting opportunity to contribute to the success of our organization and make a meaningful impact on the lives of refugees and displaced persons.



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