Process Manager

2 weeks ago


Amman, Amman, Jordan Amazon Full time
Job Title: Process Lead

We are seeking a highly skilled Process Lead to join our team at Amazon. As a Process Lead, you will be responsible for managing a shift, identifying opportunities to improve team performance, and owning associated change management.

Key Responsibilities:
  • Shift Management: Manage a shift, constantly identifying opportunities to improve team performance and owning associated change management.
  • Performance Metrics: Develop and/or refer to performance metrics to drive team performance and business results.
  • Trend Analysis: Identify the business impact of trends and make data-backed decisions.
  • Communication: Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
  • Problem Escalation: Escalate problems or variances in the information and data to the relevant owners and follow through on resolutions.
  • Data Analysis: Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and perform ad-hoc reporting and analysis, as needed.
Requirements:
  • Education: Bachelor's degree with 2-4 years of work experience primarily on North America and Canada Spot Capacity Sourcing (SCS), as well as expertise understanding North American, Canadian FMCSA regulations.
  • Skills: Creative and analytical problem solver with a passion to provide excellent customer service. Ability to adapt to a 24 x 7 operating environment.
  • Preferred Qualifications: MBA/ Master's degree in Operations from a reputed institute - Logistics/transportation background and lean/six sigma training is a plus.

We offer a dynamic and challenging work environment, with opportunities for growth and development. If you are a motivated and results-driven individual, we encourage you to apply for this exciting opportunity.


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