Sales Support Specialist
4 weeks ago
The Sales Support Officer plays a crucial role in ensuring the success of our sales teams by providing exceptional support and guidance.
- Collaborate with sales departments to achieve monthly targets and drive business growth.
- Develop and implement strategies to retain and reactivate clients, resulting in increased revenue and customer satisfaction.
- Identify and pursue new business opportunities through daily follow-ups and proactive outreach.
- Deliver high-quality training to clients, either in-person or over the phone, to enhance their understanding of our products and services.
- Prepare and submit regular progress reports to the Global Head of Retail Sales Support, highlighting key achievements and areas for improvement.
- Meet daily call targets and ensure timely resolution of client queries and concerns.
- Manage client relationships and preferences, including those participating in marketing campaigns.
- Provide exceptional customer service through email, phone, and face-to-face interactions.
- Update our CRM system regularly to ensure accurate and up-to-date client information.
- Resolve sales support-related Zendesk tickets efficiently and effectively.
- Handle sales support phone inquiries and meet with walk-in clients to address their needs.
- Requirements
- Bachelor's degree in Finance, Marketing, Logistics, or Administration.
- Strong communication, reporting, and technology skills.
- Excellent time management and organizational abilities.
At Equiti Group, we provide a dynamic and supportive work environment that fosters growth and development. Our benefits package includes:
- Competitive salary and performance-based bonuses.
- Medical insurance coverage for employees and their families.
- Flexible working options and employee wellness initiatives.
- Personalized career development opportunities.
- Company lunches and regular events.
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