Sales Support Specialist

4 weeks ago


Amman, Amman, Jordan Equiti Group Full time
{"title": "Sales Support Officer", "description": "Key Responsibilities

The Sales Support Officer plays a crucial role in ensuring the success of our sales teams by providing exceptional support and guidance.

  • Collaborate with sales departments to achieve monthly targets and drive business growth.
  • Develop and implement strategies to retain and reactivate clients, resulting in increased revenue and customer satisfaction.
  • Identify and pursue new business opportunities through daily follow-ups and proactive outreach.
  • Deliver high-quality training to clients, either in-person or over the phone, to enhance their understanding of our products and services.
  • Prepare and submit regular progress reports to the Global Head of Retail Sales Support, highlighting key achievements and areas for improvement.
  • Meet daily call targets and ensure timely resolution of client queries and concerns.
  • Manage client relationships and preferences, including those participating in marketing campaigns.
  • Provide exceptional customer service through email, phone, and face-to-face interactions.
  • Update our CRM system regularly to ensure accurate and up-to-date client information.
  • Resolve sales support-related Zendesk tickets efficiently and effectively.
  • Handle sales support phone inquiries and meet with walk-in clients to address their needs.
  • Requirements
    • Bachelor's degree in Finance, Marketing, Logistics, or Administration.
    • Strong communication, reporting, and technology skills.
    • Excellent time management and organizational abilities.
What We Offer

At Equiti Group, we provide a dynamic and supportive work environment that fosters growth and development. Our benefits package includes:

  • Competitive salary and performance-based bonuses.
  • Medical insurance coverage for employees and their families.
  • Flexible working options and employee wellness initiatives.
  • Personalized career development opportunities.
  • Company lunches and regular events.
"}

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