Customer Service Ambassador

4 weeks ago


Amman, Amman, Jordan Commercial Group FX CGFX Full time
Customer Service Representative

At Commercial Group FX CGFX, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Client Communication: Engage with clients through various channels, providing timely, accurate, and friendly assistance to address their inquiries and concerns.
  • Problem Resolution: Actively listen to clients, understand their needs, and provide effective solutions or escalate issues to the relevant department.
  • Product Knowledge: Maintain a deep understanding of our products and services to offer clients accurate and relevant information, ensuring they make informed decisions.
  • Follow-up: Ensure all client issues are resolved promptly and follow up with clients to confirm their satisfaction, ensuring a positive experience.
  • Documentation: Accurately document client interactions, feedback, and complaints in our CRM system, enabling us to continuously improve our services.
  • Collaboration: Work closely with other departments to resolve complex issues and enhance the overall customer experience.
  • Continuous Improvement: Suggest improvements to processes and policies to increase customer satisfaction and operational efficiency, driving business growth.

We're looking for a customer-focused individual who is passionate about delivering exceptional service, resolving issues, and driving business growth. If you're a team player with excellent communication skills and a passion for customer service, we'd love to hear from you.



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