Accountability Assistant

3 weeks ago


Amman, Jordan World Vision International Full time
  • Collect feedback and complaints of beneficiaries by answering the dedicated hotline
  • Collect feedback and complaints during distribution and any other activities using the dedicated forms
  • Reply to feedbacks and complaints in a timely manner respecting Internal Standard Operating Procedure
  • Monitor all feedback and complaints received, ensure action is taken and documentation is maintained
  • Communicate effectively with projects CRM focal points to follow up on the different feedbacks and complains per to the protocols
  • Coordinate with the accountability team field staff to make sure of all feedback and complains are address and recorded in the proper way
  • Ensure that beneficiaries are kept fully informed of progress as per as Internal Standard Operating Procedure


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