Support Engineer
1 month ago
- supporting Symantec Endpoint Protection infrastructure;
- supporting Symantec Endpoint Protection consoles and third party reporting tools;
- updating Symantec Endpoint Protection documentation;
- managing/updating Symantec Endpoint Protection client group exclusions;
- monitoring Symantec Endpoint Protection infrastructure health;
- monitoring and managing Symantec Endpoint Protection bulletins;
- managing Symantec Endpoint Protection alerts;
- managing malware submission to Symantec;
- Providing level-2 Symantec Endpoint Protection support.
- Daily queue management of security related issues and oversee incident resolution leveraging various disciplines.
- Daily distribution of protection content - 365 days per year (task split over team members).
- Monitoring the Symantec Endpoint Protection environment and resolving issues.
- Serve as escalation point for Desk Side, Service Desk, and Server support.
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Support Engineer
1 month ago
Amman, Jordan Microsoft Full timeResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...
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Support Engineer
4 weeks ago
Amman, Jordan Microsoft Corporation Full timeYou will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
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Support Engineer
1 month ago
Amman, Jordan Microsoft Full timeScope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.Act internally as a customer advocate.Empower customers to find...
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Support Engineer
1 month ago
Amman, Jordan Microsoft Full timeScope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.Act internally as a customer advocate.Empower customers to find...
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Support Engineer
1 week ago
Amman, Jordan Microsoft Corporation Full timeScope a customer issue by collecting the relevant facts and investigate the problem by doing your own Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.Act internally as a customer advocate.Empower customers to find information, self-solve when they decide to, and...
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Director Support Engineering Management
1 month ago
Amman, Jordan ACCOR Hotels Full timeAs we work to create a more connected customer experience across Microsoft we are focused on developing Connected Support Delivery (CSD). CSD is a customer-centric support delivery model for our most important commercial customers. As part of CSD, CSS Customer Aligned support resources work with other account aligned resources (e.g. CSAMs) from across...
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Support Engineering Manager
1 week ago
Amman, Jordan Microsoft Corporation Full timeManage and lead a diverse and inclusive team of Support Engineers and Support Escalation Engineers, with focus on team performance.Enable an environment in which people can do their best work, ensuring your team builds the customer focus, collaboration skills, technical expertise, agility and excellent communication and interpersonal skills needed to support...
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Support Escalation Engineer
2 weeks ago
Amman, Jordan Microsoft Full time• Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering• Responsible for the customer support experience with Microsoft• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and...
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Support Escalation Engineer
1 month ago
Amman, Jordan Microsoft Full timeHelp solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software EngineeringResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g....
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Support Engineer
1 month ago
Amman, Jordan Microsoft Full timeResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, customer expectation mgmt., etc.)Identify cases that require escalation (either...
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Technical Support Engineer
1 month ago
Amman, Jordan Crossover for Work Full timeThis role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. The solutions might be configuration, database-level, or even code-level.Trilogy takes pride in its customer support quality and makes sure customers are impressed at every interaction. It’s an immense responsibility,...
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Support Engineering Management
1 month ago
Amman, Jordan Microsoft Corporation Full timeBe the CSD point of contact in region for CSS leadership.Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities.Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful.Support and enable the virtual CSS CSD organization consisting of Area & OU leads who are...
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Sales Support Engineer
1 month ago
Amman, Jordan High Force Engineering Solutions Full timeOffice based technical sales support to customers enquiries and leadsServes customers by identifying their needs and engineering adaptations of products, tools, and servicesPreparation of customer proposalsPreparation of tender responses and requests for quotationsHandling of initial enquiriesCollation of information for proposals and tender...
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Support Engineer
3 weeks ago
Amman, Jordan Crossover Full timeWhat You Will Be Doing Solving complex customer problems that our AI bot was unable to help them withAsking insightful questions that get to the root cause of the customer’s problemGenerating solutions using your product knowledge and our knowledge basesSpending 25% of your time learning about new products, features, & solutions What You Won’t Be...
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Support Engineer for Azure Bare Metal
1 month ago
Amman, Jordan Microsoft Corporation Full time• Responsible for the customer support experience with Microsoft• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)• Identify cases that require escalation (either technically or strategically)• Create and maintain incident...
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Support Engineer
1 month ago
Amman, Jordan Microsoft Corporation Full timeResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...
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Senior M365 Support Escalation Engineer
1 month ago
Amman, Jordan Microsoft Corporation Full timeHelp solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software EngineeringResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g....
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Senior M365 Support Escalation Engineer
1 month ago
Amman, Jordan Microsoft Full timeHelp solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software EngineeringResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g....
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Director Support Engineering Management
1 month ago
Amman, Jordan Microsoft Corporation Full timeBe the CSD point of contact in region for CSS leadership.Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities.Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful.Support and enable the virtual CSS CSD organization consisting of Area & OU leads who are...
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Integration Support Engineer I
7 days ago
Amman, Jordan Amazon Full timeAbout the jobDescriptionAmazon Payment Services is a regional expert in payment processing technology and solutions across major markets in the GCC, operating in the UAE, Saudi Arabia, Egypt, Lebanon, Jordan, Oman, Kuwait, and Qatar. We design and develop our services to make it as easy as possible to make online payments for businesses with our simple,...