Sr Helpdesk Officer

3 weeks ago


Amman, Jordan Hikma Pharmaceuticals Full time
  • Answer customer’s calls raised to Hikma’s call center & Serve as the first point of contact for customers seeking technical assistance over the phone, email, or onsite visits
  • Register incidents and service requests, track updates and follow up until completion
  • Perform onsite/remote troubleshooting through diagnostic techniques
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions are taken through to the final resolution
  • Setup Cisco desk phones, audio conference phones and video endpoint devices. Troubleshoot connectivity problems
  • Setting up profiles, emails, and assigning access to Hikma’s systems for new employees and assisting in all password-related issues


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