Information Technology Manager

1 month ago

Amman, Amman, Jordan ePalm solutions Full time
"Job Purpose
PaymentsCo offers country-level Identity and Payment solutions that reduce fraud, and improve operating margins and
user experience.
The Information Technology Manager will be responsible for leading and overseeing all aspects of the corporate IT
department. Playing a pivotal role in developing and implementing technology strategies aligned with the company's
goals, ensuring the efficient and secure operation of all internal corporate IT systems. You must be able to thrive and
succeed in an entrepreneurial environment and not be hindered by ambiguity. This means you are not only able to
own high-level strategic initiatives, but also roll up your sleeves, dig in, and get the job done.

Responsibilities and Accountabilities

  • Manage corporate IT Infrastructure, Networks, Hardware, Operations, and Helpdesk
  • End User Technology & Software Support
  • Plan, design, and implement corporate IT Infrastructure projects to support business objectives.
  • Develop and manage the IT team along with outside vendors and resources; providing recommendations for
hiring, and development, allowing the team to meet the changing needs of the organization. This also includes
establishing vendor relationships, negotiating agreements, and holding vendors accountable for milestones and
quality delivery.

  • Plan, design, and implement corporate IT infrastructure maintenance & projects to support business objectives.
  • Provide technical expertise and guidance to other IT teams to ensure smooth integration and operation of new
technology initiatives.

  • Develop and maintain corporate IT infrastructure policies and procedures to ensure compliance with company
standards, industry regulations, and security best practices.

  • Develop and maintain disaster recovery and business continuity plans to ensure the resilience of corporate IT
infrastructure in the event of a disaster or outage.

  • Oversee the maintenance and support of corporate IT infrastructure, including servers, network devices, storage
systems, and software applications. i.e. common IT Ticketing, Cyber / Digital Security, Business Solution
Monitoring, Release Mgmt., Managed Service, ITIL processes (incident, problem, release mgmt.), Physical
Security, and Disaster Recovery/Backup and Recovery

  • Monitor and maintain the security of the corporate IT infrastructure, including firewalls, intrusion detection
systems, and access control policies.

  • Manage vendor relationships and negotiate contracts with corporate IT infrastructure service providers.
  • Responsible for continuous delivery of on/off-premises infrastructure services, 24/7
  • Champion process maturity by leading change management activities for technical teams to ensure compliance
with all departmental policies and procedures.

  • Ensure operational and technical support is provided to meet/exceed established service level objectives for all
assigned infrastructure services.

  • Lead corporate infrastructure-related change management initiatives.
  • Measure and monitor corporate infrastructure performance.
  • Participate in the implementation of corporate IT and business projects; review projects and resource requests;
coordinate schedules and activities to ensure tasks are completed on schedule and delivered solutions meet
identified requirements.

  • Resolve Helpdesk Escalations, Level 3, and Level 1-2 if IT technicians are unable to successfully resolve a user's
issue.

  • Other duties as assigned
Desired Skills and Experience

  • 5+ years managing IT infrastructure, security and network, along with team(s) responsible IT Operations and
Helpdesk required

  • Bachelor's degree or a combination of commensurate experience and professional certification
  • Expert knowledge of Microsoft Office 365, Azure (Azure Active Directory, Outlook, VDI, etc.) and AWS to
implement effective and secure company-wide policies

  • Successful experience in configuring and administering MS and Linux Operating Systems, Azure, AWS,
Networking & virtual environments

  • Proficient in various IT technologies, including but not limited to networking (firewalls, switches) and systems
administration (server management, physical and cloud)

  • Proficient in systems administration and data center management.
  • Familiar with database management, cybersecurity, and application management strategy.
  • Expert knowledge of Active Directory and Group Policy for effective user and permission management.
  • Adept at quickly mastering and implementing new technologies, tools, and techniques.
  • Strong communicator, both written and verbal with an ability to present to any level of the organization.
  • Demonstrates troubleshooting and problem-solving skills, with a focus toward root cause analysis and long-term
resolution.

  • Demonstrated ability in developing new processes and driving change.
  • Must have a strong dedication to customer service.
  • Track record demonstrating a high level of personal initiative, strong work ethic, achieving challenging goals, and
ability to manage multiple tasks simultaneously.

  • Strong time management and organizational skills
  • Demonstrable ability to successfully work across teams utilizing strong leadership and communication skills, both
written and oral, to achieve this, whether internal or external
"

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