VOIP Engineer

• Provide implementation of new, existing, and future VoIP to include Voice Over Secure Internet Protocol (VoSIP) technology utilizing the current industry best practice implementation to include, but not limited to, Cisco Call Managers, CUBE and Gatekeeper routers, and Unified Communications systems.
• Manage and maintain the Tier 1 Cisco Call Managers, Gatekeepers, and a Gateway equipment, if applicable, on all networks.
• Collaborates with all sections within Regional Cyber Center (RCC) and other Network Operation Centers (NOC) to ensure that VoIP traffic does not interfere with or hinder network data traffic.
• Offering a basic understanding of VMware’s vSphere infrastructure and the virtual networking components for troubleshooting purposes.
• Provides expert technical support for existing and expanding VoIP networks, services, system upgrades, and equipment purchases to the customer while adhering to security fundamentals provided by DISA’s Security Technical Implementation Guides (STIGs).
• Monitors and identifies capacity, quality and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.
• Ability to troubleshoot servers and infrastructure equipment.
• Ability to assess networking requirements and provide solutions.
• Ability to make accurate and independent decisions under pressure.
• Experience with a customer service-oriented company.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously.
• The work environment will be 95% indoor and 5% outdoor.
• Perform additional duties as assigned.
  

Qualifications

• Qualifications:
• Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required.
  • Bachelor’s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.
  • This position requires candidates to adhere to DoD 8570.01. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows:
• IAT Level: IAT III
• BASELINE:
  • Cisco: CCNA Security (Cannot be used as a dual qualifier)
  • Cisco: CCNP Security (Cannot be used as a dual qualifier)
  • CompTIA: CASP+ ce: Advanced Security Practitioner
  • CompTIA: CySA+ ce: Cybersecurity Analyst
  • CompTIA: Security+ ce
  • GIAC: GCED: Certified Enterprise Defender
  • GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
  • GIAC: GICSP: Industrial Cyber Security Professional
  • GIAC: GSEC: Security Essentials
  • ISACA: CISA: Certified Information Systems Auditor
  • ISC2: CISSP (or Associate): Certified Information Systems Security Professional
  • ISC2: SSCP: Systems Security Certified Practitioner
• COMPUTING ENVIRONMENT (CE):
  • Cisco: CC-DN-P: DevNet Professional
  • Cisco: CCIE: Collaboration
  • Cisco: CCIE: Enterprise Infrastructure
  • Cisco: CCIE: Enterprise Wireless
  • Cisco: CCIE: Security
  • Cisco: CCIE: Voice
  • (Applicable only to NOC) Cisco: CCNA Security (Cannot be used as a dual qualifier)
  • (Applicable only to NOC) Cisco: CCNA: Collaboration
  • (Applicable only to NOC) Cisco: CCNA: Routing and Switching
  • (Applicable only to NOC) Cisco: CCNA: Voice
  • Cisco: CCNP: Collaboration
  • Cisco: CCNP: Enterprise
  • Cisco: CCNP: Routing & Switching
  • Cisco: CCNP: Security (Cannot be used as a dual qualifier)
  • Cisco: CCNP: Voice
• Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
  • At least five years of practical experience working with network and VOIP technologies
  • A full understanding of Cisco Unified Communications Manager to include voice, video and IM capabilities:
  • Experience working with Cisco Cube and Gatekeeper routers
  • A high level of understanding and experience with data network systems, routing, switching, and layer 2 protocols
  • A solid background with TCP/IP and must be able to troubleshoot all supported voice and video protocols. Experience with managing and troubleshooting Web-Ex is a plus.