CXUX Lead

3 weeks ago

Amman, Jordan Avertra Corporation Full time
  • Grow and mature Avertra’s CX methodology
  • Audit Avertra’s existing product CX/UX in order to deliver a set of improvement recommendations
  • Set best practices within Avertra around visual representation of user stories, personas, journey maps, sight maps, empathy maps, and storyboarding
  • Work closely with the product management team on new and existing client engagements
  • Work closely with the sales and pre-sales team to offer our customers quantitative and qualitative assessments of existing journey pain points
  • Lead experience ideation workshops, partnering with cross-functional teams; facilitate conversations and champion powerful, unexpected insights to yield solutions to pertinent experiential problems
  • Leverage a human-centered approach to design and implement internal processes that impact the customer experience.
  • Guide and mentor team members in all areas of responsibility, including UX/CX, speech recognition, professional communications, implementing process improvements, customer interactions, application design, and development.
  • Help Avertra Product Management team define product value statements

  • CXUX Lead

    3 weeks ago

    Amman, Jordan Avertra Corporation Full time

    Analyse br and utilize customer insight to recommend improvements in customer br experience br Work br closely with various stakeholders in the company to understand and mend br customer experience challenges and pitfalls br Act br as an advisor for CX related projects br Build br customer personas and identify their pain points in order to develop a br deep...

  • CXUX Lead

    2 weeks ago

    Amman, Jordan Avertra Corporation Full time

    Conduct interviews, competitive research, design explorations, and strategic analysisCreate interactive experiences that are useful to users and promote our client's businessesProvide deliverables including prototypes, proof of concept documents, wire frames, user flows, use cases, and user scenariosTrack and monitor progress on development and quality...

  • CXUX Lead

    3 weeks ago

    Amman, Jordan Avertra Full time

    • Growand mature Avertra s CX methodology• AuditAvertra s existing product CX/UX in order to deliver a set of improvementrecommendations• Setbest practices within Avertra around visual representation of userstories, personas, journey maps, sight maps, empathy maps, andstoryboarding

  • CXUX Engineer

    3 weeks ago

    Amman, Jordan Avertra Corporation Full time

    Lead and assist product management and engineering team efforts in designing developing testing and implementing Conversational Interaction speech recognition and data exchange software applications Design and deliver complex AI-driven applications focused on br process automation Assist with Solution Design documentation Research recommend and document how...

  • CXUX Engineer

    3 weeks ago

    Amman, Jordan Avertra Corporation Full time

    Conduct Pre-Sales assessments and aligning with Sales counterparts to support identified client CX/UX improvement opportunitiesParticipate in requirements discovery and documentation with the Avertra MiCustomer Product management teamLead and assist product management and engineering team efforts in designing, developing, testing and implementing...

  • CXUX Engineer

    2 weeks ago

    Amman, Jordan Avertra Corporation Full time

    Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.Facilitate the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of...