CXUX Lead

Analyse br and utilize customer insight to recommend improvements in customer br experience br Work br closely with various stakeholders in the company to understand and mend br customer experience challenges and pitfalls br Act br as an advisor for CX related projects br Build br customer personas and identify their pain points in order to develop a br deep...

Grow and mature Avertra’s CX methodology Audit Avertra’s existing product CX/UX in order to deliver a set of improvement recommendationsSet best practices within Avertra around visual representation of user stories, personas, journey maps, sight maps, empathy maps, and storyboarding Work closely with the product management team on new and...

Conduct interviews, competitive research, design explorations, and strategic analysisCreate interactive experiences that are useful to users and promote our client's businessesProvide deliverables including prototypes, proof of concept documents, wire frames, user flows, use cases, and user scenariosTrack and monitor progress on development and quality...

Lead and assist product management and engineering team efforts in designing developing testing and implementing Conversational Interaction speech recognition and data exchange software applications Design and deliver complex AI-driven applications focused on br process automation Assist with Solution Design documentation Research recommend and document how...

Conduct Pre-Sales assessments and aligning with Sales counterparts to support identified client CX/UX improvement opportunitiesParticipate in requirements discovery and documentation with the Avertra MiCustomer Product management teamLead and assist product management and engineering team efforts in designing, developing, testing and implementing...

Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.Facilitate the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of...