Customer Care Agent

2 months ago


Amman, Jordan Syarah Full time

Requirements

  • Flexibility to work different shifts (including evenings, weekends, or holidays)
  • Willingness to participate in training before hire and on-the job
  • Excellent listening skills and an empathetic voice and manner
  • Dedication to customer satisfaction
  • Basic knowledge of computer software and office systems
  • Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
  • Familiarity with all of the goods and services offered by the company
  • Experience in Saudi markets is a plus

Responsibilities:

  • Answer any questions the customer may have about available products and services
  • Establish new customer accounts, recording account information on written forms or digitally
  • Listen to customer concerns and complaints with the goal of identifying the causes of the problem
  • Select appropriate responses to customer issues and work quickly to resolve them
  • Refer advanced cases to management for resolution, providing background information as necessary
  • Anticipate customer needs, following up with previous customers to offer reorders or additional services
  • Liaise will all departments within the company to resolve customer issues

Benefits

  • Competitive salary
  • Flexible working hours
  • Medical insurance
  • A friendly and respectful culture


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