Accountability Officer

2 weeks ago


Amman, Jordan Care International Full time
  • Acting as an advocate for the importance of effective complaints response processes, and being an influencer, resource and support person to this end.
  • Briefing new partners on the system, and supporting them to identify suitable complaints registrars, technical focal points, etc.
  • Conducting comprehensive training for (new) and partner complaints registrars, technical focal points and other relevant staff on the علي صوتك “Raise your voice” processes and online system.
  • Ensuring all system users understand their roles, and providing informal coaching on using the system, particularly where areas of confusion or incorrect practices (eg. categorizing incorrectly, assigning incorrectly) have been identified.


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