Accountability Officer

2 weeks ago


Amman, Jordan ACTED-Jordanie Regional Full time

a) Under the guidance of the Country AME Unit, and at relevant frequency, assess communities’ preferred means to formulate complaints / feedback with ACTED;

b) Ensure the CRM offers as many communication means as possible, while taking into account the specificities of the local context and culture, as well as the type and resources of the project, beneficiaries’ specificities, vulnerabilities and preferences, etc.;

c) Ensure all communication means guarantee total confidentiality of the information shared, in order to protect the privacy and safety of the complainant, the subject of complaint and other witnesses;



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