Support Analyst EMEA
1 month ago
- About the job
We are looking for the best Support Analyst for our team 🚀
A Support Analyst is responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionalities. A Support Specialist is someone who can provide solutions to not only the client but the contractor.
🪄What we expect from you:
● Receive, process and respond to the tickets that enter through the Intercom views,
guaranteeing compliance with the established procedures.
● Perform periodic monitoring of claims in Pending status, in order to ensure response
times.
● Meet the indicators of productivity, first response time, reopening, satisfaction, and
quality required in the performance of Agents.
● Ensure Intercom response compliance in chronological order (oldest to newest) and
according to priorities
● Ensure the correct, timely and adequate response of internal and external
communication channels (chat, mail...etc)
● Timely review and management of tickets assigned to other support areas of the
company in pending status.
● Ensure proper compliance with customer data protection laws globally.
● Read and comply with the news information published in the mail groups and Slack
channels.
● Timely report technical and/or human incidents that affect the provision of the service
and require the immediate implementation of contingency plans that guarantee the
continuity of the service.
🤟🏼New Rockstar needs to:
● At least 1 year in the CX team handling chats.
● Knowledge of a case management tool (Intercom, Zendesk, Kustomer, CX-One).
● Fintech experience (transfers, wire, ach, crypto) or Experience providing services to a bank.
● Flexible schedules (night shift, Saturdays, Sundays, holidays)
● Specific knowledge of Intercom (Plus)
● Autonomous, high energy.
● English language (written and spoken) at a professional level.
● Outstanding metrics in team (Csat-FRT-max number of tickets handled)
🎓 Education:
- Bachelor's degree.
What do we offer:
- Payment in USD 💵
- 100% remote work (yep, from anywhere) 🌐
- Unlimited PTO 🪂
-
Support Analyst
1 month ago
Amman, Jordan Crossover Full timeTrilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts.Our communication systems and...
-
Support Analyst
2 weeks ago
Amman, Jordan Crossover Full timeWhat You Will Be Doing Solving complex customer problems that our AI bot was unable to help them withAsking insightful questions that get to the root cause of the customer’s problemGenerating solutions using your product knowledge and our knowledge basesSpending 25% of your time learning about new products, features, & solutions What You Won’t Be...
-
Senior Software Analyst
1 month ago
Amman, Jordan ProgressSoft Full timeThe Senior Programmer/Analyst’s role is to define, develop, test, analyze, and maintain new software applications in support of the achievement of business requirements.This includes writing, coding, testing, and analyzing software programs and applications.The Senior Programmer/Analyst will also research, design, document, and modify software...
-
People Data Analyst
1 month ago
Amman, Jordan Canonical Full timeThe role of a People Data Analyst at CanonicalSupport analytics and data mining in a cross-disciplinary team of organisational psychologists, web front end engineers, back end engineers and statistics / analytics experts to help us build a new definition for the 21st century digital workplace. Collaborate to figure out what really drives productivity,...
-
Data Analyst
1 month ago
Amman, Jordan Tree Top Staffing LLC Full timeAbout the jobWe are looking for a Data Analyst who will play an extremely important role as your insights and findings will be crucial for growth and success. Some of the projects you will be working on include data processing, analysis, client contacts and more. Responsibilities: Execution of data validation, profiling, auditing and data cleansing...
-
Business analyst
1 month ago
Amman, Jordan HyperPay Full timeAs a business analyst you will conduct multitude of analytical tasks including: - Monitoring daily business performance and finding trends or indications of systematic issues - Reporting observations of growth or drops in specific business sectors and investigating the reason - Creating reports for higher management to answer business questions - Creating...
-
Business Analyst
6 days ago
Amman, Jordan Motory Full timeAbout the jobMotory is looking for a business analyst with 2+ years of experience. Our business analyst will help implement strategic initiatives for improved efficiency and productivity. From researching progressive systems solutions to evaluating their impact, our ideal candidate is a detailed planner, expert communicator, and top-notch analyst. They...
-
Data Analyst
3 weeks ago
Amman, Jordan Carter Maddox Full timeA leading renewable energy company, is looking for a Data Analyst to join their team and help them accelerate the transition to a clean energy future In this role, you will be responsible for collecting, cleaning, and analysing data to help us make better decisions about our business. You will work with a variety of stakeholders, including engineers,...
-
Data Analyst
1 month ago
Amman, Jordan Tamatem Full timeManaging master data, including creation, updates, and deletion.Managing users and user roles.Provide quality assurance of imported data, working with quality assurance analysts if necessary.Commissioning and decommissioning of data sets.Processing confidential data and information according to guidelines.Helping develop reports and analysis.Managing and...
-
Social Media Marketing Analyst
1 month ago
Amman, Jordan ProgressSoft Full timeManage and help to create marketing content to socialize and use for social media purposes (e.g. customer videos briefs, customer case studies, blog posts, posts from analysts and customers)Build and nurture social media platform-specific communities and audiencesSupport SEO strategies by understanding keyword priorities and how they integrate into content...
-
Customer Data Scientist EMEA
1 month ago
Amman, Jordan Eppo Full timeAbout the jobAt Eppo, we are building the future of experimentation, so that every company can have an entrepreneurial, customer oriented culture. We believe that AB experiments uniquely put customers at the center of product decisions instead of political processes. Our next-gen platform allows companies to 10x their volume of AB experiments by embracing...
-
Senior CBI Analyst
1 month ago
Amman, Jordan QATAR Airways Full timeAbout the jobWe are pleased to announce an incredibly exciting opportunity to join our Commercial team in Amman, Jordan as Senior CBI Analyst.Responsible for supporting revenue performance within specific demand segment(s) focusing on structural and tactical initiatives encompassing fare products, incentive programs and tactics across assigned markets.....
-
Data Analyst
7 days ago
Amman, Jordan Skill Farm Full timeData Analyst - ConsultingRole Overview:A position has arisen for a Data Analyst Consultant to join the business, supporting MENA wide projects. This is an ideal opportunity to develop you career in the consulting space, to work on a diverse portfolio of projects, gaining exposure to a fast - paced market with evolving challenges and opportunities and to...
-
Account Manager II
1 month ago
Amman, Jordan Drata Full timeAbout the jobDrata is hiring an Account Manager 2 for our EMEA region who will help grow our footprint within our current customer portfolio and execute our strategy. You will collaborate on customer marketing initiatives, shape product prioritization, partner with our Customer Success and Technical Support teams. Your key responsibilities include renewing...
-
Finance Analyst
7 days ago
Amman, Jordan Skill Farm Full timeFinance AnalystResponsibilities:Participate in the development of the bank's annual budget and strategic plan, ensuring alignment with business goals and objectives.Prepare and analyze financial reports, variance analysis, and performance metrics to support decision-making.Monitor and report on budget execution and provide recommendations for cost...
-
Data Analyst
1 month ago
Amman, Jordan Ogilvy Full timeYou should have strategic and operational mindset and the ability to work with teammates across various departments is also essential.What You’ll DoAnalysts play an integral role in all aspects of client engagements by: Analyze data sources Client provides (Search, Social listening) in order to develop “insights-driven” content.Performing...
-
Amman, Jordan UNOPS Full timeFunctional Responsibilities:IMPORTANT NOTES This vacancy is open to internal candidates who are part of the UNOPS PSC New York Office onlyRecommended candidates will be offered a IICA or LICA contract depending on the ICA scale applicable at their home-based duty station Reporting to the Programme Support Specialist (PSS), the Programme Support Analyst will...
-
Data Analyst
2 weeks ago
Amman, Jordan Skill Farm Full timeAbout the jobRole Overview:A position has arisen for a Data Analyst Consultant to join the business, supporting MENA wide projects. This is an ideal opportunity to develop you career in the consulting space, to work on a diverse portfolio of projects, gaining exposure to a fast - paced market with evolving challenges and opportunities and to support the...
-
Research Analyst
1 month ago
Amman, Jordan Straive Full timeAbout the jobPosition Overview Responsibilities consist of legal research and regulatory analysis of environmental, health and safety (EH&S), chemical control, cosmetics, food, occupational safety, and pharmaceutical laws, regulations, and standards of EMEA region. Responsibilities include but not limited to: Research and analyze the relevant laws,...
-
Cisco Engineer
1 month ago
Amman, Jordan Penta Consulting Full timeOverviewPenta is a leading Technology Services Provider, specialising in Professional and Managed Services across EMEA. Our team of 500 consultants provide expertise across hybrid infrastructure, cybersecurity,Cisco solutions, modern engineering, telecommunications and core systems. Established in 1998, Penta’s greatest asset has always been the...