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CX Strategy and Operations

5 months ago

Amman, Jordan Deel Full time
  • About the jobWho We Are And What We Do

    Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

    Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

    Why should you be part of Deel's success story?

    A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

    We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

    After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

    There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

    Responsibilities
  • Lead strategic projects within the customer experience group
  • Craft the vision, strategy, and roadmap for the Deel customer experience operations and enablement group
  • Manage multiple projects end-to-end, from scoping to implementation and continuous improvement
  • Identify project needs and targets using quantitative and qualitative data methods
  • Bring cross-functional stakeholders along as you build and scale operations, including apps and automations, product, engineering, data, enablement, training, QA and customer operations
  • Build, maintain and improve internal dashboards to track key metrics and project performances

  • Requirements
  • 3 years of experience managing multiple projects concurrently in an operational environment
  • Analytical approach to problem-solving; comfortable with using data to surface insights and make decisions. 2 years of experience using data tools such as Looker and Snowflake (SQL)
  • Basic understanding of customer support operations: familiarity with key customer support metrics, best practices, and ticketing systems such as Zendesk and Jira
  • Excellent communication and interpersonal skills and demonstrated experience partnering across all levels of the organization

  • Total Rewards

    Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

    At Deel, you’ll enjoy:
  • Computer equipment applicable to your role
  • Stock grant opportunities
  • Additional perks and benefits based upon your employment status and country
  • The ability to choose where you work whether it be your home, the beach, or a WeWork