Outsourcing Services Executive
4 weeks ago
- Answering Customer Queries: Live chat agents are there to support online customers by promptly answering their questions that come in via the website(s) they manage1.
- Proactive Engagement: Engage in real-time, comprehensive interactions with customers, ensuring they receive the best experience possible.
- Problem Resolution: Help isolate and resolve customer issues or problems that arise during chat interactions.
- Product and Service Inquiries: Respond to inquiries about products or services, providing accurate information and guidance.
- Order Status Updates: Keep customers informed about the status of their orders or any account-related information.
- Explaining Policies and Procedures: Clarify company policies, procedures, and guidelines to customers.
- Knowledge Base Curation: Contribute to building and maintaining a knowledge base by documenting common queries and solutions.
- Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell relevant products or services to customers.
- Data Analysis: Analyze and report product malfunctions or issues by testing different scenarios or impersonating users.
- Quality Assurance: Ensure that chat interactions meet quality standards and adhere to company guidelines.
- Multitasking: Handle multiple chat sessions simultaneously while maintaining accuracy and efficiency.
- Empathy and Patience: Exhibit empathy and patience when dealing with customer concerns or complaints.
- Adaptability: Adapt to different customer personalities and communication styles.
- Continuous Learning: Stay updated on product knowledge, industry trends, and best practices.
- Collaboration: Coordinate with other team members and supervisors to resolve complex issues.
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Telesales Executive
4 weeks ago
Amman, Jordan Migrate Full timeCompany DescriptionMigrate is a leading business knowledge and networking company based in Jordan, providing innovative business support to clients in the Middle East and North Africa region as well as international markets.Through its outsourcing services, Migrate offers business support solutions in Corporate Services, including Business Support, Financial...
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HR Executive
4 weeks ago
Amman, Jordan Ogilvy Full timeAbout the jobAbout OgilvyOgilvy was founded in 1948 by David Ogilvy. David created a culture that deeply respects and cares about its people and clients. Our mission is to inspire people and brands to make an impact and we are committed to attracting, growing, and retaining the best talent in the industry.About The RoleWe are seeking candidates who are...
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IT AV Support
19 hours ago
Amman, Jordan IHG Hotels & Resorts Full timeTo maintain a high service standard and equipment’s and systems performance at function rooms.Maintain high availability whenever support is required.Full functionality test to be done prior any function and to be handed over to function in charge or organizer.Support the guests in connecting their devices to existing AV infrastructure.To coordinate...
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Senior Account Executive
4 weeks ago
Amman, Jordan Humanize Digital Media Group Full timedevelop creative and engaging social media strategiesmanage the day-to-day handling of all social media channels such as LinkedIn, Facebook, Twitter, Pinterest, Instagram, Tiktok, and YouTube, adapting content to suit different channelsoversee, plan and deliver content across different platforms using scheduling tools such as Sprinklr, Hootsuite, Asana, and...
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Administrative Assistant
4 weeks ago
Amman, Jordan Migrate Full timeAbout the jobCompany DescriptionMigrate is a leading business knowledge and networking company based in Amman, Jordan. We provide one-stop-shop outsourcing services to clients in the Middle East and North Africa region and other international markets. Our services include corporate services such as business support, financial services, corporate affairs,...
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Customer Service Executive
4 weeks ago
Amman, Jordan ARAMEX Full timeThe Director of Asset Management position supports Hope Community Inc. s (HCI) strategic and operational objectives in the following way: responsible for the oversight of the physical, fiscal and regulatory operations of the HCIs housing assets so HCI programs can provide high-quality services, its funders, and regulatory partners will be more willing to...
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Marketing Executive
4 weeks ago
Amman, Jordan CAREEM Full timeSupport your team in hitting our growth targets.We want as many people as possible to enjoy our services Master Data, extract relevant intelligenceDay to Day Digital outreach operationsHelp in the execution of an amazing marketing strategy Community management, Handle our presence on social media and customer serviceSupport the Marketing team in the...
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Director-Services
4 weeks ago
Amman, Jordan St. Regis Hotels & Resorts Full timeAnalyse our performance and identify opportunities to improve.Work with the Executive Team, in particular with the Director of Programs, and project managers to identify current and future needs, then prepare the systems, procedures, processes and communication to meet those needs.Conceive and conduct research that leads to new approaches and services.Lead...
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Academic Coordinator
4 weeks ago
Amman, Jordan Plan International Full timeCreate and adhere to a timeline for planning events.Liaise with clients to gauge their needs.Work with staff to accomplish tasks.Contact vendors for outsourced services.Receive phone calls and respond to emails from clients.Find a suitable venue for events and book the venue in a timely manner.
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Personal Administrative Assistant
2 weeks ago
Amman, Jordan The International Transport Workers’ Federation Full timeProvide full secretarial and administrative support services to the Regional SecretaryDealing with correspondence and phone callsManaging diaries and organising meetings and appointments, often controlling access to the manager/executiveOrganising travel, itineraries, transport and accommodationOrganising events and conferencesReminding the manager/executive...
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Customer Service Executive
4 weeks ago
Amman, Jordan BitOasis Full timeMaintaining a positive, empathetic, and professional attitude towards customers at all timesResponding promptly to customer inquiries through various channelsAcknowledging and resolving customer complaints in a professional mannerKeeping records of customer interactions, comments, and complaintsCommunicating and coordinating with colleagues as...
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InboundOutbound Sales Executive
3 weeks ago
Amman, Jordan Specialized Technical Services Full timeMake outbound customer calls to promote and sell a product or service.Create, maintain and update database of customers with complete information and emails.Consolidate existing customer base while building new customer base.Record outbound call history and customers response in detail.Ensure customer follow-up all the time.Send or email product literature,...
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Recreational Services Lead
4 weeks ago
Amman, Jordan Vectrus Corporation Full timeResponsible for the day-to-day operation and management, execution, and personnel supervision of all Recreational Service facilities and related activities as specified in the Performance Work Statement.Responsible for communicating and upholding company standards, leading by example, working as a team and providing clean, friendly and well maintained...
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IT Service Delivery Manager
4 weeks ago
Amman, Jordan Air Products Full timeDrive and deliver the IT service management framework to make sure it aligns with the overall department goals and JIGPC strategy.Lead continuous service improvement initiatives to enhance the service provided by the service operations team through utilizing international IT standards and best practices.Maintains targeted relationships with all departments...
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Services Sales Specialist
4 weeks ago
Amman, Jordan Cisco Systems Full time• Developing and executing services sales strategy for assigned customer(s)• Driving sales of new services within customers, driving programs, service product launches and best-practices; liaising with management on clients' side• Forecasting and reporting the business, building the pipeline for the future• Publishing service...
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Human Resources Officer
4 weeks ago
Amman, Jordan Smart Cell for Communication system and Contracting -Sccc Full timeCompany DescriptionSmart Cell for Communication system and Contracting (SCCC) is a leader in IT and telecommunication engineering solutions, providing equipment installation, maintenance, and outsourcing services. Our commitment to excellence and friendly service makes us the best choice for businesses seeking innovative and top-quality solutions in Amman....
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Procurement Officer
4 weeks ago
Amman, Jordan HTT-High Tech Talents Full timeOverviewHigh Tech Talents is a global outsource company that provides multi services in Engineering, Accounting, Customer service, Procurements & logisticsAbout the job Responsibilities:Follow up with suppliers on customers concerns and ordersCreate Purchase orders in the system and release it to our SuppliersUpdate the system with production status for each...
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Executive-Sales
4 weeks ago
Amman, Jordan MARRIOTT International Full timeJob briefWe are looking for a competitive and trustworthy Sales Executive to help us build up our business activities.Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential...
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Retail Sales Executive
2 weeks ago
Amman, Jordan Abdeen Full timeWe Are Hiring At The Abdeen : Retail Sales Executive Job Description:We are seeking a highly motivated and customer-oriented Retail Sales Executive to join our growing team at The ABDEEN , our sales team are product experts, so the ideal candidate will have a passion for sales and providing exceptional customer service and abilities to build strong product...
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Sales Executive
2 weeks ago
Amman, Jordan Itialus Jordan Full time Identify new business opportunities - including new markets, growth areas, trends, customers, products and services Develop, identify and qualify new business development opportunities Leverage the company's global reach to influence decisions on projects for customer deliveries in both domestic and international locations. Serve as primary...