Lead Analyst Service Improvement
2 months ago
• Designing, documenting, and maintaining the Practice document/Manual and Policies.
• Defining, implementing, and monitoring the Practice efficiency KPIs.
• Establishing and leading the Practice training awareness program across the organization.
• Ensuring adherence and compliance to standard requirements and process policies.
• Act as subject matter expert for the practice across the organization.
• Drives practice interlocks with Service Owners, Practice Champions & Practitioners across the organization
• Responsible for implementing ITIL 4 best practices and increasing the maturity of the practice.
• Drives alignment with other ITIL 4 practices.
• Acts as subject matter expert and SPOC for the ITSM tool, ensuring standardization and alignment with the Practice.
• Identifies drives and supports Continual improvement activities for the Practice.
• Offers periodic review and practice performance reports to the Senior Management teams about the status and health of Practice KPIs
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Service Improvement Lead
1 day ago
Amman, Amman, Jordan SITA Full timeJob DescriptionAs a key member of the SITA team, the Service Improvement Lead will play a crucial role in driving practice efficiency and excellence across the organization.Main Responsibilities:Design, document, and maintain the Practice document/Manual and Policies to ensure alignment with standard requirements and process policies.Define, implement, and...
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Lead Business Analyst
2 months ago
Amman, Jordan PATRON Technologies Full timeCompany Description PATRON Technologies is a software company established to assist governments, companies, and organizations in their digital transformation journey. We strive to help them understand, select, and implement the right solutions to meet their specific needs. Role Description This is a full-time on-site role for a Lead Business Analyst located...
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Business Systems Analyst Lead
1 day ago
Amman, Amman, Jordan Technology Strategies Middle East - TSME Full timeBusiness Analyst Team LeadWe are seeking a highly skilled Business Analyst Team Lead to join our team at Technology Strategies Middle East - TSME. The ideal candidate will have a proven track record of success in business analysis, with a strong focus on process documentation, modelling tools, and strategic thinking.Key Responsibilities:Business Analysis...
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Business Process Improvement Specialist
1 day ago
Amman, Amman, Jordan Joramco Full timeCommercial Sales AnalystWe are seeking a highly skilled Commercial Sales Analyst to join our team at Joramco. As a key member of our commercial team, you will play a critical role in driving business growth and process improvement.Key Responsibilities:Process Improvement: Identify opportunities to automate manual processes, optimize data delivery, and...
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Support Process Improvement Lead
5 months ago
Amman, Jordan Deel Full timeJob Summary:The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.Responsibilities also entail updating knowledge materials, fostering interdepartmental...
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TAQ Services Lead
2 months ago
Amman, Jordan AstraZeneca Full timeAccountabilities:As a TAQ Services Lead, you will be passionate about leading a team that delivers an exceptional customer experience. You will recruit, manage, and develop a team of TAQ Admins, ensuring they have the necessary skills and resources to meet customer needs. You will serve as the first escalation point for complex transactions, liaising with...
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Business Systems Analyst
1 day ago
Amman, Amman, Jordan PATRON Technologies Full time{"h1": "Lead Business Analyst at PATRON Technologies", "p": "PATRON Technologies is a software company that assists governments, companies, and organizations in their digital transformation journey. We help them understand, select, and implement the right solutions to meet their specific needs.", "h2": "Role Description", "p": "As a Lead Business Analyst,...
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Service Desk Analyst
2 months ago
Amman, Jordan Acuative ME Full timeThe Service Desk Analyst I provides a single point of contact to the organization for information technology related problems. Assist business customers with telephone, email or trouble ticket enquiries to resolve or escalate IT systems issues and problems. Provide support and incident management and client communications for IT systems faults and service...
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Business Systems Analyst
1 day ago
Amman, Amman, Jordan T2 Full timeSenior Business AnalystWe're seeking a seasoned Senior Business Analyst to join our team at T2. This role involves leveraging expertise in Agile methodologies to drive business growth and improvement.Key Responsibilities:Lead requirements gathering and create detailed user stories and acceptance criteria to ensure seamless project execution.Collaborate with...
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Sr Data Analyst
2 months ago
Amman, Jordan Braintrust Full timeAs a Senior DAta Analyst you will Provide ongoing diagnostic analysis of platform adoption, engagement, and capability performance for executive-facing audienceLead analyses and making recommendations directly to leadership that will influence the strategic direction of our businessDevelop end-to-end solutions and models to support business case creation,...
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Customer Service Team Lead
1 day ago
Amman, Amman, Jordan Amazon Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Team Manager to lead our team of Customer Service Associates. As a key member of our operations team, you will be responsible for managing day-to-day operations, prioritizing work, and ensuring high-quality delivery under aggressive deadlines.Key ResponsibilitiesTeam Management:...
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Business Systems Analyst
1 day ago
Amman, Amman, Jordan PATRON Technologies Full time{"h1": "Business Analyst Role at PATRON Technologies", "p": "We are seeking a skilled Business Analyst to join our team at PATRON Technologies. As a Business Analyst, you will play a critical role in driving business growth and improvement by analyzing and optimizing business processes.Key Responsibilities:* Analyze business needs and develop solutions to...
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Operational Lead
4 months ago
Amman, Jordan Deel Full timeResponsibilities: You'll be responsible for the day-to-day management of various Teams (Team Leads, Onboarding and Mobility Analysts)Daily, weekly, monthly, and quarterly operations KPI review and managementDevelop a process for improving customer faced processes without sacrificing quality parametersHelp build and implement processes and standards for...
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Senior Business Intelligence Analyst
6 days ago
Amman, Amman, Jordan Braintrust Full timeAbout the RoleWe are seeking a highly skilled Sr Data Analyst to join our team at Braintrust. As a key member of our organization, you will play a critical role in driving business growth and decision-making through data-driven insights.Key ResponsibilitiesBusiness Intelligence and Analytics: Provide ongoing diagnostic analysis of platform adoption,...
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Process Improvement Specialist
1 day ago
Amman, Amman, Jordan Amazon Full timeJob SummaryWe are seeking a highly skilled Process Improvement Specialist to join our team at Amazon. As a key member of our operations team, you will be responsible for identifying and implementing process improvements that drive efficiency and productivity.Key ResponsibilitiesAnalyze data and gather feedback from stakeholders to identify areas for...
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Senior Business Analyst
2 months ago
Amman, Jordan T2 Full timeSenior Business AnalystWe're hiring a Senior Business Analyst with expertise in Agile methodologies. This role involves gathering and analyzing requirements, creating detailed user stories, and working closely with developers and QA teams. A background in leading scrum ceremonies and fluency in Arabic are preferred. Key Responsibilities:Lead requirements...
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Pricing Analyst
1 day ago
Amman, Amman, Jordan Agoda Full time{"h1": "Pricing Analyst at Agoda", "p": "At Agoda, we're looking for a skilled Pricing Analyst to join our team. As a Pricing Analyst, you'll be responsible for developing and implementing pricing strategies that drive revenue growth and customer satisfaction. You'll work closely with our data science team to analyze complex data patterns and identify...
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Business Analyst
1 day ago
Amman, Amman, Jordan Motory Full timeMotory is seeking a seasoned Business Analyst to drive strategic initiatives for improved efficiency and productivity. As a key member of our team, you will help implement progressive systems solutions, evaluate their impact, and develop innovative solutions in an ever-changing digital landscape. Your expertise will be crucial in identifying requirements...
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Consultant – Business Analyst Consultant
4 weeks ago
Amman, Jordan UN - United Nations Remote Work Freelance Full timeResult of Service The UNRWA Digital Impact, Technology, and Innovation Department (DITID) is looking for an experienced Business Analyst consultant to manage the operational aspects of the eHealth system. Responsibilities include addressing reported bugs, handling service requests, CRs, conducting quality assurance (QA) and user acceptance testing (UAT)...
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GCC Service Desk Analyst I
6 days ago
Amman, Amman, Jordan DOROOB HR Consulting & Recruitment Full timeJob DescriptionWe are seeking a highly skilled and experienced GCC Service Desk Analyst I to join our team at DOROOB HR Consulting & Recruitment. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Network Environment...