Account Manager

1 month ago


Amman, Jordan CryptoNewsZ Full time
  • About the job

    A pioneer news media house covering news & events from the cryptocurrency industry and blockchain technology is searching for a Chief Editor to oversee the development of all material for the website. You must have the capacity to lead a team, exercise sound judgment, have excellent writing abilities, and pay close attention to detail in order to be successful as our Account Manager.

    Responsibilities:

    Client Relationship Management:

  • Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business needs.
  • Regularly engage with clients to assess satisfaction, address concerns, and explore opportunities for collaboration.
  • Account Planning and Strategy:

  • Develop and execute account plans that align with client goals and company objectives.
  • Identify opportunities for account growth and upsell additional products or services.
  • Cross-functional Collaboration:

  • Work closely with internal teams, including sales, marketing, and product development, to ensure the successful delivery of solutions to clients.
  • Collaborate with the customer support team to address and resolve client issues in a timely manner.
  • Client Communication:

  • Communicate product updates, new features, and relevant information to clients.
  • Provide regular status updates and reports on account performance.
  • Contract Renewal and Negotiation:

  • Proactively manage contract renewals and negotiate terms to ensure client retention.
  • Identify and address potential issues that may impact client satisfaction and loyalty.
  • Problem Resolution:

  • Address and resolve client issues and concerns in a prompt and effective manner.
  • Escalate issues to appropriate teams and ensure timely resolution.
  • Performance Metrics:

  • Establish and monitor key performance indicators (KPIs) for account performance.
  • Provide reports and insights to management on account health and growth.
  • Qualifications:

  • Bachelor’s degree in Business, Marketing, or a related field.
  • Proven experience in account management or a similar client-facing role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and strategic thinking abilities.
  • Ability to multitask and manage multiple client relationships.
  • Familiarity with CRM systems and account management tools.

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