Solutions Architect

2 weeks ago


Amman, Jordan Customer.io Full time
Solutions Architect - EMEASome things you'll do...
  • Assist our team of Account Executives with technical pre-sales calls, emails, and thought leadership
  • Build and document proofs of concepts in the Customer.io platform for complex use cases
  • Articulate and present your ideas and recommendations to prospective customers evaluating Customer.io through written and video formats
  • Work with the Customer Success team to ensure a smooth transition (on behalf of the customer) from pre to post-sale
  • Contribute to improvements of the Sales-owned demo account(s) to suit the sales teams' current strategic objectives
  • Creating collateral, documentation, and other technical sales materials as needed
  • 75% of your time will be spent working on deals
  • 25% of your time spent will be creating collateral and documentation for the team

We're looking for someone with...

  • The availability to support normal working hours (around 8 am to 5 pm) within the UTC+1 time zone, or Central European Time.
  • Can communicate technical ideas to both technical and non-technical prospects (verbal and written format)
  • Exceptional storytelling skills
  • Initiative to research, plan, and execute projects from start to completion
  • Strategic decision-making ability that is thoughtful and empathetic
  • Understanding of sales processes and awareness of sales strategy
  • Experience working for a SaaS company or with a marketing automation platform
  • A firm grasp on Computer Science principles
  • Understanding of noSQL data structures and RESTful applications
  • Experience working with templating languages like Liquid, Handlebars, or Jinja
  • 2+ years of experience as a Solutions Architect or Sales Engineer

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