Head of Support Jordan

2 weeks ago

Amman, Amman, Jordan Norwegian Refugee Council (NRC) Full time
"Employer Description

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.

We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year.

We stand up for people forced to flee, advocating their rights.

NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises.

NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.


Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks.

NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.


NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

Job Description

What we are looking for

This is a key position within the country office structure in NRC Jordan. We are looking for candidates with senior management experience leading programme support functions in a humanitarian/ recovery context.

The successful candidate is interested in innovative approaches and building a learning culture. People management as well as change management experience is also a plus for this position.

What you will do


The purpose of the Head of Support position is to ensure that all support functions are providing high quality and efficient support for programme implementation.


Key responsibilities:
Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation. Facilitate the support function's strategic input to the development of the Country Strategy and Plan of Action.

Lead the country office's efforts to develop new and effective ways of working adapted to the changing operational landscape and the transition of NRC's portfolio.

Responsible for development of new country specific technical SOPs, guidelines and tools as well as compliance and adherence to NRC policies, guidance and handbooks and donor/auditor requirements.

Responsible for ensuring quality and timely support to project implementation.

Oversee the annual workforce planning exercise and associated change processes ensuring that human resources are in line with projected financial resources and operational needs.

Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs.

Responsible for organisational learning related to programme support and technical capacity building of support staff.

Strengthen NRC Jordan's approach to capacity building and training for its workforce in order to support the country office's nationalization efforts.

Lead ongoing efforts to improve data management, visualization and data protection within Support functions.
Line management for support managers including Finance, Compliance, HR & Admin and Logistics and ICT.
Member of the Country Management Group (CMG).

Please download the detailed job description to learn more about the position.

What you will bring

Minimum 4 years' experience from a senior management position in a humanitarian/ recovery context
Allocation of resources and costs expertise
Knowledge of market analysis and cash-based interventions
People management experience - prior experience in a medium to large size country offices staff)
Strong communication skills with fluency in English, both written and verbal. Arabic language proficiency is an added advantage.
Demonstrated interest in innovation and learning.

Demonstrated experience in the roll out and oversight of internal processes and experiences supporting transition processes is a value add.

Experience with consortia is an added advantage as well as Arabic lang value add.

Understanding of and commitment to:
organisational learning, quality management and development.
working collaboratively with technical and operational colleagues within a matrix structure.
Ability to work under pressure, independently and with limited supervision.

What we offer

Duty station:
Amman, Jordan .

Contract: 24 months, renewable and accompanied.

Travel:
Approximately 20% in country.

Salary/benefits:
Grade 11 on NRC salary scales, with accompanying terms and conditions.
NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

This position is open to all candidates. Please ensure you attach copies of your academic and professional certificates.

Internal candidates only:
To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.
When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
Submit your application and CV in English, taking care to attach your latest CV.

Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered.

Unsolicited applications not related to this specific job advertisement will not be considered.
Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.

If you have any questions about this role, please email with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.

Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee.

Are you one of those people? If you are, NRC offers you the opportunity to:

do demanding and professional work, often in challenging contexts
join a work culture that empowers every employee to share ideas and take responsibility
be part of a welcoming and supportive community committed to human dignity

Learn more about NRC

"

  • validation section head

    4 weeks ago

    Amman, Amman, Jordan Joswe Medical Full time

    "Jordan Sweden Medical is looking to hire a validation section head with the following requirements:validation section head Requirements and Qualifications:Bachelor's degree in Engineering. Solid experience at least 6 years in pharmaceutical validation activities.Skills Required:In-depth knowledge of Good Manufacturing Practices (GMP) and regulatory...

  • Packaging Section Head

    1 week ago

    Amman, Amman, Jordan Joswe Medical Full time

    "Jordan Sweden Medical is looking to hire a Packaging Section Head with the following requirements:Job Description in brief :To review the monthly plans for packaging and assess utilization of the manual and the machines cartooning lines to achieve the monthly plans with maximum efficiency and productivity. To improve utilization of automatic packaging lines...

  • Risk and Compliance Coordinator Jordan Amman Country Office

    3 weeks ago

    Amman, Amman, Jordan Norwegian Refugee Council (NRC) Full time

    "Generic responsibilitiesSupport the Head of Support and the CMG by ensuring: That risks in the CO's operations are identified, assessed and controlled effectively; andCO's compliance within high-risk areas/issues, by: identifying such high-risk areas/issues; conducting regular compliance checks on the said areas/issues (e.g. spot checks); reporting...

  • Warehouse Section Head

    6 days ago

    Amman, Amman, Jordan Joswe Medical Full time

    "Jordan Sweden Medical is looking to hire a Warehouses and Section head with the following requirements:Job Description in brief :To meet the Operations Management goals, the Warehouses and Logistics Manager should meet the following objectives:Ensure warehouse management, logistics and distribution is carried in compliant with industry standards and good...

  • Call for Proposals: Advocacy Organizational Capacity Expert for CSOs in Jordan

    4 weeks ago

    Amman, Amman, Jordan Internews Jordan Office Full time

    "About SawtThe Strengthening Civil Society and Media Systems (Sawt) Activity is implemented by Internews in partnership with Mercy Corps and the International Center for Non-Profit Law (ICNL).Sawt aims to foster sustained civic engagement in Jordan through civil society and digital media innovations through two objectives: 1)Good, Trusted Knowledge-Building...

  • Internship - Human Resources Support

    1 week ago

    Amman, Amman, Jordan Humanity & inclusion (the new name of handicap international) Full time

    "Internship Position - Human Resources SupportI.BackgroundHandicap International is changing its name and becomes 'Humanity & Inclusion' (HI). HI is an independent and impartial aid and development organisation with no religious or political affiliations operating in situations of poverty and exclusion, conflict and disaster. We work alongside people with...

  • Liaison and Partnership Manager

    1 month ago

    Amman, Amman, Jordan INTERSOS Full time

    "Job Title: Liaison and Partnership ManagerReport to: Head of MissionDuty Station: Amman with regular filed visits to Irbid, Karak, Madaba, Tafileh and Ma'anABOUT INTERSOS:INTERSOS is an independent non-profit humanitarian organization committed to assist the victims of natural disasters and armed conflicts. Its activities are based on the principles of...

  • Finance Coordinator Jordan Amman Country Office

    3 weeks ago

    Amman, Amman, Jordan Norwegian Refugee Council (NRC) Full time

    "Roles and Responsibilities The Finance Coordinator Budgeting and Reporting will be responsible for leading financial reporting related to grants, funds, and budgets for all related programmes, donors, and departments. The position encompasses budgets preparations and follow up on changes and compliance to ensure consistency and constant updates. Generic...

  • Head General Accounts Section

    2 weeks ago

    Amman, Amman, Jordan UN - United Nations Full time

    Org. Setting and ReportingUNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in...

  • Advocacy and Public Policy Officer

    3 weeks ago

    Amman, Amman, Jordan Internews Jordan Office Full time

    "GENERAL FUNCTIONInternews seeks an Advocacy and Public Policy officer for the "USAID Strengthening Civil Society and Media Systems Activity (Sawt)". Reporting directly to the Advocacy and Public Policy lead, the officer is responsible for coordinating and implementing activities that will strengthen civil societies and digital media's capacity and ability...

  • Regional Self-Reliance and Durable Solutions Coordinator

    3 weeks ago

    Amman, Amman, Jordan Norwegian Refugee Council (NRC) Full time

    "BackgroundThe Norwegian Refugee Council (NRC) is an independent, humanitarian, non-profit, and non-governmental organization providing assistance, protection and durable solutions to refugees and internally displaced persons across 32 countries worldwide. Within the Middle East and North Africa (MENA) region NRC operates in Iraq, Jordan, Lebanon, Libya,...

  • Communications Director

    2 weeks ago

    Amman, Amman, Jordan USAID Jordan Himaya Activity Full time

    "Project Background:The Jordan Himaya project is a USAID-funded activity that aims to enhance access to and quality of essential services and protection for survivors of gender-based violence (GBV) in Jordan.The project has two outcomes:1) survivor-centered institutional capacity improved, and 2) legislative frameworks for protecting survivors and responding...

  • Psychosocial Support Coordinator, WOS

    4 weeks ago

    Amman, Amman, Jordan Relief International Regional Office Full time

    "Position: Psychosocial Support Coordinator, Whole of Syria (WoS) (National position)Location: Amman, Jordan with frequent travel to Syria and TürkiyeDuration: 1 year (renewable) starting from May 2024Reports: Protection Advisor, Whole of SyriaDirect reports: PSS Senior Officer(s), Whole of SyriaAbout Relief InternationalRelief International (RI) partners...

  • Internship (PAID): Social Media Intern, UNICEF, Amman Jordan Country Office, 6months

    1 week ago

    Amman, Amman, Jordan UNICEF - United Nations Children's Fund Full time

    UNICEF works in some of the world's toughest places, to reach the world's most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.And we never give up.For every child, AdvocacyThe...

  • Communications Specialist

    3 weeks ago

    Amman, Amman, Jordan Chemonics International Full time

    " Job Title: Communications SpecialistProgram: Recycling in Jordan Activity (JRA)Job Classification: Long-Term Local Professional EmployeeStart Date of Position:TBDEnd Date of Position:TBDReporting to: Senior Communications SpecialistBACKGROUNDThe Recycling in Jordan Activity (JRA) is a 5-year project funded by the United States Agency for International...

  • System Management Specialist

    2 weeks ago

    Amman, Amman, Jordan USAID Jordan Himaya Activity Full time

    "Project Background:The Jordan Himaya project is a USAID-funded activity that aims to enhance access to and quality of essential services and protection for survivors of gender-based violence (GBV) in Jordan.The project has two outcomes:1) survivor-centered institutional capacity improved, and 2) legislative frameworks for protecting survivors and responding...

  • Accountant officer

    4 days ago

    Amman, Amman, Jordan ARDD - Arab Renaissance for Democracy and Development Full time

    "ABOUT ARDD Founded in 2008 in Amman-Jordan, Arab Renaissance for Democracy and Development (ARDD) is a Civil Society Organization seeking to reinitiate a new Nahda (Arab Renaissance) project to contribute to addressing the challenges faced by the Arab World, building on the achievements and ideas of the Arab Nahda and aiming to open the doors forfuture...

  • Investment Specialist

    2 weeks ago

    Amman, Amman, Jordan Chemonics International Full time

    " BackgroundERA TO1 is a 5-year, $54 million program funded by USAID, which aims to support the Government of Jordan (GOJ) to prioritize and implement economic reforms. Through coordination with the GOJ, the Jordanian and international private sector, other donors, and Jordanian civil society, ERA TO 1 will (1) advance economic reforms, (2) strengthen the...

  • Investment Specialist

    2 weeks ago

    Amman, Amman, Jordan Chemonics International Full time

    " BackgroundERA TO1 is a 5-year, $54 million program funded by USAID, which aims to support the Government of Jordan (GOJ) to prioritize and implement economic reforms. Through coordination with the GOJ, the Jordanian and international private sector, other donors, and Jordanian civil society, ERA TO 1 will (1) advance economic reforms, (2) strengthen the...

  • Senior training and capacity building consultant

    2 days ago

    Amman, Amman, Jordan Jordan Enhancing School Managment and planning(ESMP)Project Full time

    Consultancy to Support Institutionalization of Training Modules at MOE and MPWHTitle:Senior Training and Capacity Building ConsultantBackground:The Kaizen Company (Kaizen) is an international development consulting firm focusing on innovative solutions for emerging market challenges. We aim to enhance organizational performance and promote peer-to-peer...