Customer Experience Manager

4 days ago

Amman, Amman, Jordan Userpilot Full time $60,000 - $80,000 per year

Userpilot is a leading product engagement and analytics software used by 1,000+ companies worldwide. Our pioneering event-based tracking solution gives product teams the ability to gain insights into how to best acquire, convert, and retain their users with the additional help of user engagement and feedback tools.

About the Job:

Userpilot, a leading B2B SaaS Product Growth Platform, is seeking an experienced Customer Experience Manager to join their growing team. You will be the voice of our customers and the main driver of change. You'll be working closely with customers and interacting with them daily. 

Key Responsibilities:

  • Diagnose and resolve implementation issues across Userpilot SDKs, APIs, and integrations.
  • Craft pragmatic solutions by understanding customer use cases and leveraging Userpilot's toolset to achieve desirable outcomes.
  • Answer customer inquiries using your deep product knowledge. Explain behaviors clearly and recommend best practices.
  • Escalate thoughtfully when needed, summarizing the context, impact, and next steps to the appropriate team to drive a timely resolution.
  • Contribute to documentation and offer suggestions for process improvements.

Required Skills & Experience:

  • A minimum of 1 year of experience as a Technical Support Engineer.
  • A degree in Computer Science, Information Technology, or similar technical disciplines.
  • Excellent English speaking, writing, and reading comprehension.
  • Creative and critical thinking to deliver effective workarounds while continuously learning and adapting to new problems.
  • Great knowledge of modern web technology fundamentals and debugging tools (HTML/CSS/JS, HTTP/REST, client-side apps,  JSON, client–server concepts, Web DevTools).
  • Ability to demonstrate empathy, clear communication, and strong ownership.

Bonus Points:

  • Experience with data analytics tools.
  • Development experience of web applications.

Benefits:

  • Competitive base salary and attractive performance bonuses
  • Training opportunities, participation in industry events, and conferences
  • Excellent opportunities for career progression
  • Dynamic work environment
  • Time-Off:
    • 15 PTOs
    • Winter Break
    • Local Public holidays

  • EKAS Customer Experience

    2 weeks ago

    Amman, Amman, Jordan The Emirates Group Full time 20,000 - 25,000 per year

    Job Outline:Ticketing and Reservation Responsible for understanding the specific travel requirements of individual customers and delivering a smooth and tailored customer service experience. Provide customer with clear options, and accurately handle the system reservations whilst adhering to the policies, calculating fares, and ensuring completion of all...

  • Customers Relationship Manager

    2 weeks ago

    Amman, Amman, Jordan Bank of Jordan Full time 30,000 - 60,000 per year

    Bank of Jordan, a highly reputable financial institution in Jordan, is seeking a skilled Customers Relationship Manager - Liabilities to join our esteemed team. As a Customers Relationship Manager, you will be responsible for managing and nurturing relationships with our valuable customers, specifically focusing on liabilities. You will provide exceptional...

  • Senior Manager Customer Service

    7 days ago

    Amman, Amman, Jordan Jeeny Full time 35,000 - 45,000 per year

    About the CompanyJeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our...

  • Customer Success Account Manager

    7 days ago

    Amman, Amman, Jordan Microsoft Full time 40,000 - 80,000 per year

    The Customer Success Account Manager develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships.You will guide and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in...

  • Head of Customer Service

    5 days ago

    Amman, Amman, Jordan Jeeny Full time 40,000 - 60,000 per year

    About the CompanyJeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our...

  • Customer Care/Call Center Agent

    2 days ago

    Amman, Amman, Jordan Syarah Full time 15,000 - 25,000 per year

    Syarah is on a mission to change how people buy their cars in Saudi and the Middle East. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing,...

  • Customer Care/Call Center Agent

    2 days ago

    Amman, Amman, Jordan Syarah Full time $20,000 - $30,000 per year

    Syarah is on a mission to change how people buy their cars in Saudi and the Middle East. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing,...

  • Manager, Account Management, Jordan

    2 weeks ago

    Amman, Amman, Jordan Mastercard Full time $40,000 - $120,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Sales Manager

    2 weeks ago

    Amman, Amman, Jordan Bayut | dubizzle Full time 30,000 - 60,000 per year

    Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a...

  • Account Manager

    2 weeks ago

    Amman, Amman, Jordan Bayut | dubizzle Full time 15,000 - 30,000 per year

    Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a...