IT Help Desk Intern

4 days ago

Amman, Amman, Jordan Tarjama& Full time 200,000 - 400,000 per year

The IT help desk Associate is responsible for providing technical support and assistance to end-users, troubleshooting and resolving IT-related issues, and ensuring the smooth functioning of computer systems, software, and network infrastructure within an organization. The IT help desk Associate serves as a primary point of contact for users seeking technical assistance and aims to deliver timely and effective solutions to their technology-related problems. Additionally, responsible for documenting and tracking issues, escalating complex problems when necessary, and providing excellent customer service to promote user satisfaction and productivity.

Duties & Responsibilities

  • Provide technical support to (in-office/remote) end-users via phone, email, or in person.

  • Diagnose and fix hardware or software malfunctions ensuring timely resolution of faults to minimize downtime.

  • Keep up-to-date with the latest advancements and best practices in hardware and software troubleshooting.

  • Perform hardware and software installation, configuration, and updates as needed.

  • Manage office product configuration ( outlook, teams, one drive, etc).

  • Maintain the IT assets documentation and ensure that all assets are recorded, and updated.

  • Manage IT inventory equipment (toner, spare parts, etc).

  • Assist in the development and implementation of IT policies and procedures.

  • Building internal technical documentation, manuals, and reports.

  • Highly involve in on/off-boarding of employees, setup of the machines required software, and all the related setup.

  • Guarantee that the reports provided are accurate, usable, and clearly readable.

  • Maintain healthy relationships with suppliers and partners.

  • Engage in regular communication and follow-up with the repair shop.

  • Handling IT procurement and arranging with other related departments, communicating with vendors, and obtaining and assessing offers.

  • Fulfil any supplementary tasks or assignments as needed, demonstrating adaptability and professionalism in delivering results.

Education, Experience & Qualifications

  • Bachelor's degree in computer science or related field.

  • (0-1) years of experience in a similar role.

  • Knowledge of Windows and Mac operating systems.

  • Knowledge of basic networking concepts.

  • excellent interpersonal, time management, and communication skills

  • Ability to work effectively in a team environment.

  • knowledge of VPN connectivity, knowledge of working with AD

  • Strong following-up skills

  • A+, Network+, Security+ certification is a plus

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