Business Support Associate

4 days ago

Amman, Amman, Jordan ProgressSoft Full time 15,000 - 30,000 per year

We are looking to recruit a Business Support Associate who will be responsible for first-line support for business user, monitor business operation, monitor system dashboards, on-boarding for new businesses, troubleshoot and resolve business reported issues.

Responsibilities

  • Monitor system dashboards, alerts, and transaction flows in real time.

  • Identify, log, and categorize incidents for resolution or escalation.

  • Track and report incident resolution times in accordance with SLAs.

  • Support root cause analysis and implement preventive measures

  • Provide first-line operational support for participants, including on-boarding, payment processing, and troubleshooting.

  • Manage service requests, operational queries, and configuration changes.

  • Guide participants through integration processes, testing, and system usage.

  • Conduct periodic operational reviews with participants to ensure adherence to best practices.

  • Coordinate with all teams, including technical support and system administration, to resolve participant issues promptly.

  • Maintain and update user guides, FAQs, and operational documentation.

  • Deliver on-hand training sessions for new participant staff during on-boarding process
  • Generate scheduled and ad-hoc operational, compliance, and performance reports.
  • Validate data accuracy and integrity across reports.
  • Support audit and reconciliation activities with detailed reporting.

Requirements

  • College or university graduate in the IT field with 0-2 years of experience.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and handle long hours if required.
  • Outstanding organizational and customer service skills.
  • Ability to work with little supervision and manage multiple processes simultaneously.
  • Proficient computer skills (Word, Excel, Open Office, Windows).
  • Talent for recognizing opportunities for process improvement.
  • Analytical minded to process large amounts of data and the ability to do research.
  • Critical thinking to determine what data and information is useful for the task.
  • Time management in order to meet deliverables accordingly.
  • Mathematical skills to process complex calculations.
  • Problem-solving skills to find multiple viable solutions for a challenge.

  • IT Associate

    4 days ago

    Amman, Amman, Jordan UNDP Full time $30,000 - $60,000 per year

    Tier 1: UNDP/ UNCDF/ UNV staff holding permanent (PA) and fixed term (FTA) appointments (defined as "internal" candidates)   Tier 2: UNDP/ UNCDF/ UNV staff holding temporary appointments (TA) and personnel on regular PSA contracts  Tier 3: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates Background...

  • General Support Specialist/ Butler Services

    2 weeks ago

    Amman, Amman, Jordan Careers at Marriott Full time 12,000 - 24,000 per year

    POSITION SUMMARY Our jobs aren't just about moving items from one place to another. Instead, we want to build an experience that is memorable and unique – and each position contributes to making that possible for our guests. At our hotels, Runners work across departments to ensure that guests and associates have what they need at the point in time when...

  • Accounting Associate

    6 days ago

    Amman, Amman, Jordan Azadea Full time 20,000 - 60,000 per year

    JOB PURPOSEThe Accounting Associate is responsible for maintaining accurate bookkeeping to support the efficient delivery of high-quality accounting services throughout the organization.RESPONSIBILITIESIdentify, investigate, and correct routine errors and anomalies in input data to ensure the accuracy of financial information.Analyze ledgers and accounts to...

  • Human Capital Associate

    2 days ago

    Amman, Amman, Jordan ProgressSoft Full time 20,000 - 40,000 per year

    We are looking to hire a Human Capital Associate who is responsible for handling the internship programs at the company and coordinate with the concerned managers. As well supporting wide recruiting efforts and handling other HR duties whenever needed and as assigned by the direct manager.ResponsibilitiesHandle the internship programs at the company and...

  • Associate IT Infrastructure

    4 days ago

    Amman, Amman, Jordan ProgressSoft Full time 18,000 - 25,000 per year

    We are looking to hire an IT Infrastructure Associate to join our team and help maintain smooth IT operations across the company. The role includes supporting daily IT activities, maintaining system reliability, and ensuring overall IT security and compliance.ResponsibilitiesProvide technical support for desktops, laptops, and peripheral devices....

  • Marketing Associate,

    2 days ago

    Amman, Amman, Jordan KitchenPark Full time

    Who we areAt KitchenPark, we help restaurateurs around the world succeed in online food delivery — our mission is to make food more affordable, higher quality, and more convenient for everyone.We take underutilized properties and transform them into smart kitchens that empower restaurateurs, customers, and the communities they serve. Each time we open a...

  • Marketing Associate,

    13 hours ago

    Amman, Amman, Jordan KitchenPark Full time $30,000 - $60,000 per year

    Who we are At KitchenPark, we help restaurateurs around the world succeed in online food delivery — our mission is to make food more affordable, higher quality, and more convenient for everyone. We take underutilized properties and transform them into smart kitchens that empower restaurateurs, customers, and the communities they serve. Each time we...

  • Associate Operations Officer

    1 week ago

    Amman, Amman, Jordan World Bank Group Full time 20,000 - 40,000 per year

    Associate Operations Officer - Financial Institutions Groups -MEPA Job #: req34413Organization: IFCSector: UpstreamGrade: GF Term Duration: 3 years 0 months Recruitment Type: Local RecruitmentLocation: Amman,JordanRequired Language(s): EnglishPreferred Language(s): ArabicClosing Date: 10/8/2025 (MM/DD/YYYY) at 11:59pm...

  • Associate - Infrastructure

    4 days ago

    Amman, Amman, Jordan Egis Group Full time 30,000 - 60,000 per year

    Company Description Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts...

  • Senior Associate

    4 days ago

    Amman, Amman, Jordan Egis Group Full time 90,000 - 120,000 per year

    Company Description Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts...