Customer Engineer

2 weeks ago

Jordan Gate Towers NCR Atleos Full time

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Summary

The Customer Engineer (CE) is the owner of customer incidents as assigned. The Customer Engineer performs First Line Maintenance on ATMs. The Customer Engineer may perform required modular swaps and unit replacements or perform preventative maintenance services. The Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower. The Customer Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer's satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA).

Job Duties & Requirements:

  • Perform routine maintenance and repairs on ATMs (hardware and software)
  • Install, and configure new ATMs and related hardware
  • Attend to incidents within Service level agreements
  • Manage boot stock inventory
  • Complete job cards accurately
  • Software skills knowledge (problem solving . communication customer focus & time management)
  • Be customer centric – service first
  • Ability to work independently
  • Standby and overtime on weekends might be required

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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