Support Engineer, Payment Services

1 week ago

Amman, Amman, Jordan Amazon Full time 15,000 - 30,000 per year
Do you want to develop the next generation Payments products for MENA's fastest growing e-commerce company? Do you enjoy working in an entrepreneurial environment solving complex technical problems and delivering innovative solutions? If so, join us on Amazon Payment Services (aka PayFort team). We are a group of talented technical professionals that are empowered and driven to build innovative world class experiences for millions of Amazon customers. The Amazon Payment Services team is responsible to build product and technology solutions to build great payments products and experiences using various technologies to solve complex problems related to distributed systems, scalable architecture, machine learning, and algorithms.

Key job responsibilities

• Use the latest AWS technology to manage infrastructure and services in multiple AWS regions around the world.

• Developing and maintaining installation and configuration procedures, based on AWS and on-premises environment.

• Developing and maintaining automation, orchestration, and playbooks/scenarios.

• Design and implement tools for the engineering and customer service teams that create and support MENA Payment team's current and future products

• Design and implement solutions to monitor service health, perform log analysis, and automate recovery

• Researching and recommending innovative, and where possible, automated approaches for DevOps or other teams.

About the team
We serve the needs of online shoppers in all Arabic speaking and surrounding countries through our trusted, secure payment network that gives everyone the opportunity to shop online safely and easily. We build trust between buyers and online sellers by enabling consumers to transact online using the payment options they prefer with complete security and peace of mind while supporting the most popular payment methods available globally. Amazon Payment Services is regional expert in payment processing technology and solutions across major markets in the GCC & Levant countries, operating in UAE, Egypt, Saudi Arabia, Lebanon, Jordan and Qatar.

Basic Qualifications:
- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

Preferred Qualifications:
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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