Assistant Sales and Relationship Manager

3 days ago

Jordan Network International Full time $60,000 - $100,000 per year
Description

About Us:

Network International is the largest Financial Technology company in the Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we have been growing in the direct-to-consumer card segment as well. 

Our EVP:

At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest  first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it's about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn't just a goal; it's how we work, every day, as one team. 

About The Role:

To lead and manage the relation with the Hospitality sector, enhance Dynamic Currency Conversion (DCC) in the sector , and Retention functions for all hotels in Jordan (except south Area Petra and Aqaba as they fall under our Soth Area Manager), ensuring strategic alignment, operational excellence, and optimal partner satisfaction. The role focuses on driving performance, identifying growth opportunities, and enhancing merchant engagement across hospitality portfolios with support for the hospitality programs that NI is enabling such as 3C (Hospitality Integration through Planet Payment and JDS)

Responsibilities
  • Manage the day to day activities of the DCC and monitor the performance .
  • Understand the needs of these segment merchants and cross-selling other multiple new initiatives launched by NI – be a one stop contact to resolve all their concerns, issues in a timely manner.
  • Target to increase the overall revenue and OPT-IN for the assigned merchants
  • Working closely with the team to increase the DCC hit rate.
  • Identifying new and possible competition merchants in the segment being managed and signing them. Also should be able to identify.
  • Managing the segment and visiting them regularly to identify any issues or concerns. Also understanding and identifying low volume or non-profitable merchants so that the force will be increased.
  • Manage and handle the team in the absence of the RM in their day to day activities and coordinate with the team
  • Complete any task assigned by the management team .
Qualifications
  • Minimum 5 years with Experience in financial, banking and cards Industry.
  • Computer skills: Microsoft Office: Excel , Word ,PPT . Outlook
  • Competencies & Skills:  Communication skills/ Negotiation skills/ Customer service skills/ Leadership skills/ Problem solving skills/Active listening skills/Time management skills/Interpersonal communication skills/Customer relationship management/Motivation skills/Product knowledge skills/Attention to detail skills/Business development/Coaching skills/Collaboration skills/Creativity skills/Empathy skills/Sales strategies and tactics skills/Upselling skills

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