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International Remittances Lead

2 weeks ago

Amman, Amman, Jordan Zain Cash Jordan Full time $90,000 - $120,000 per year

As part of Zain Cash's strategic focus on expanding international remittance services, the Team Leader – International Remittances will play a critical role in managing and growing this business line. The role involves leading high-impact projects, managing partnerships with global remittance providers, and ensuring operational excellence while driving profitability. This role will be reported directly to the Operations Director.

Responsibilities
  • Lead and coordinate end-to-end delivery of international remittance projects, particularly those involving global partners like Western Union and Trans Fast.
  • Manage daily operations and performance of the international remittance unit with full responsibility for its P&L.
  • Build, strengthen, and maintain strategic relationships with key international partners and financial service providers.
  • Oversee the implementation of the Trans Fast remittance project in collaboration with Mastercard and other stakeholders.
  • Collaborate with cross-functional teams including Product Development, IT, Compliance, and Marketing to support operational readiness and promotional efforts.
  • Use data analytics to identify trends, customer behaviors, and growth opportunities; translate insights into actionable marketing strategies.
  • Ensure adherence to internal policies, regulatory requirements, and international remittance standards.
  • Contribute to the long-term strategy of the Operations department and Zain Cash's broader financial services ecosystem.

Requirements

  • Bachelor's degree in business administration, Finance, Economics, or a related field.
  • Minimum of 4 years of professional experience in remittance operations and business development.
  • Demonstrated experience in managing international remittance projects.
  • Strong understanding of Money Transfer Operators (MTOs) such as Western Union, MoneyGram, and Trans Fast.
  • Direct involvement with MTO partners and knowledge of their compliance and operational procedures
Preferred Skills
  • Strong leadership and project management capabilities.
  • Proven ability to manage P&L and drive business growth.
  • Excellent communication and interpersonal skills for managing external partners and internal stakeholders.
  • Analytical thinking and data-driven decision making.
  • Ability to work in a fast-paced, dynamic environment with minimal supervision.
  • Familiarity with regulatory requirements related to international remittance services.