VIP Sales

4 days ago

Amman, Amman, Jordan Umniah Full time

Job Brief:

Responsible for retaining and growing VIP client relationships, driving revenue growth, minimizing churn, and ensuring exceptional customer satisfaction.

Key Responsibilities:

  • Maintain the shop's image and ensure compliance with branding standards, providing a smooth customer experience and a high level of customer satisfaction.
  • Track and control shop stock levels to ensure availability.
  • Increase the residential retention base (lines and revenue) through various communication channels, such as phone calls.
  • Achieve sales targets through various communication channels, including phone calls.
  • Assist internal stakeholders with customer requests and issue escalations, ensuring timely responses and effective solutions.
  • Develop and maintain strong relationships with VIP clients to enhance customer satisfaction and loyalty.
  • Drive revenue growth by identifying and pursuing new sales opportunities, upselling, and cross-selling services to VIP customers.
  • Develop and implement strategies to minimize churn and maximize client retention.
  • Ensure exceptional customer satisfaction and loyalty by providing personalized support, promptly resolving issues, and exceeding customer expectations.
  • Provide regular reports and insights on VIP client performance, identifying opportunities for improvement.
  • Monitor the contract archiving process to ensure compliance with governmental regulations and conditions.
  • Perform accurate daily cash reconciliation and ensure proper cash deposits.

Requirements

Education:

Bachelor Degree in Business Administration or any other related field.

Level of Experience:

Basic Knowledge (0-2Yrs) in a related

Certifications & Licensure:

Essential:

·       Communication Skills Training

·       Selling Skills Training

Tools & Systems:

Essential:

·       Oracle CRM System

Technical Skills & Knowledge:

Essential:

·       Excellent knowledge of the telecommunication industry.

·       Excellent knowledge of Umniah's products & services.

·       Excellent knowledge of performance measures and indicators.

·       Excellent knowledge of selling techniques: consultative selling, negotiation techniques, deal structuring, persuasion and deal closing, relationship building, cross and up selling techniques.

·       Good command of English language both speaking and writing.

·       Excellent command of computer skills (MS Office).