Medical Call Center Representative
4 weeks ago
Company Overview
Bright Ideas Communications is a marketing company based in Amman that specializes in creating innovative and effective marketing strategies for businesses of all sizes. Our team of experienced professionals offers a range of services including branding, digital marketing, social media management, advertising, and public relations.
Job Summary
We are seeking a Medical Call Center Representative to join our team in Amman. As a Medical Call Center Representative, you will be responsible for providing customer support and exceptional customer service to patients and healthcare professionals. You will handle incoming calls, answer inquiries, schedule appointments, and assist with resolving issues.
Key Responsibilities
- Provide customer support and exceptional customer service to patients and healthcare professionals
- Handle incoming calls, answer inquiries, schedule appointments, and assist with resolving issues
- Utilize computer systems and software to navigate and resolve customer inquiries
- Develop strong problem-solving skills to effectively resolve customer issues
- Multitask and prioritize effectively to meet customer needs
Requirements
- Customer Support and Customer Service skills
- Excellent communication skills
- Experience working in contact centers or customer service roles
- Computer literacy and proficiency with basic software applications
- Strong problem-solving skills
- Ability to multitask and prioritize effectively
- Bachelor's degree in a relevant field
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