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Flight Operations Specialist

2 months ago

Amman, Amman, Jordan Asas Full time
Flight Coordinator Job Description

At Asas, we are seeking a highly skilled and organized individual to fill the role of Flight Coordinator. This position is responsible for ensuring the smooth operation of our flight services, from coordinating with stakeholders to managing day-to-day activities.

Key Responsibilities:
  • Service Coordination: Coordinate with ops teams in case of flight delay/revision/cancellation, and ensure designated checklists are properly done and completed for each arrival and departure.
  • Communication: Brief crews/customers on all aspects of flights, and relay key points of communication between the Crew and the ASAS teams, to manage services, baggage handling and passenger handling on the airside.
  • Service Delivery: Ensure a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in services.
  • Team Support: Provide team support during over-load periods, and assist in coordinating day-to-day flight operations in accordance with all regulations and requirements.
  • Reporting: Report to Ops Manager/Accounts/Client Relations in case of service failure or major delay.

Requirements: To be successful in this role, you will need to have excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment. You will also need to be able to stay updated on roster changes and coordinate with stakeholders to ensure seamless service delivery.