Funding Operations Specialist
1 month ago
HCDmena is seeking a highly skilled Funding Officer to join our team. As a key member of our Back Office, you will be responsible for ensuring the smooth execution of financial transactions, maintaining accurate records, and providing exceptional customer service.
Key Responsibilities:
- Validate and execute transactions from CRM (deposits, withdrawals, transfers) in a timely and accurate manner.
- Process manual transactions when required, ensuring compliance with company policies and procedures.
- Report large transaction requests to Compliance and Dealing for review and approval.
- Respond to transaction inquiries and requests via our communication channels, providing clear and concise information to clients.
- Follow up on pending cases related to funding, ensuring timely resolution and minimizing delays.
- Verify and reconcile own shift transactions to ensure accuracy and completeness.
- Apply daily and monthly reconciliation processes to ensure financial accuracy and compliance.
- Reconcile transactions between MT4/MT5 and payment providers/banks, identifying and resolving any discrepancies.
- Reconcile automated and manual transfers, ensuring accurate and timely processing.
- Mark and report different currency transactions (deposits-transfers), providing clear and concise information to clients.
- Update withdrawal sheets and bank withdrawal status, ensuring accurate and timely processing.
- Execute bank payments and online wallet payments, ensuring timely and accurate processing.
- Apply zero balances according to company policy, ensuring compliance and accuracy.
- Follow up on funding email flow and tasks requested by the Head of Back Office, ensuring timely and accurate completion.
- Collaborate with other departments to understand client funding issues, providing expert guidance and support.
- Execute monthly payouts in cooperation with the Head of Back Office, ensuring timely and accurate processing.
Requirements:
To be successful in this role, you will need excellent communication and organizational skills, with the ability to work accurately and efficiently in a fast-paced environment. You will also need to be highly detail-oriented, with a strong understanding of financial transactions and compliance regulations.
What We Offer:
HCDmena offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for financial transactions, we encourage you to apply for this exciting opportunity.
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