Process Improvement Specialist

12 hours ago


Amman, Amman, Jordan Deel Full time

### Job Summary

We are seeking a highly skilled Process Improvement Specialist to join our team at Deel. As a key member of our support operations, you will play a critical role in analyzing and improving our processes to enhance customer experiences.

### Key Responsibilities

* Collaborate closely with Team Leaders and the Pod Manager to identify improvement opportunities and develop actionable insights to drive process enhancements
* Update knowledge materials to ensure accurate and up-to-date information for our support team
* Foster interdepartmental collaborations to drive cross-functional projects and improve support workflows
* Evaluate data trends to inform process improvements and track customer satisfaction and support team performance
* Develop and implement metrics-driven approaches to measure the effectiveness of process changes

### Total Rewards

At Deel, we believe in offering fair and competitive pay that meets our employees where they are. Our total rewards programs reflect our commitment to inclusivity and access for all. As a member of our team, you can expect:

* Computer equipment applicable to your role
* Stock grant opportunities
* Additional perks and benefits based upon your employment status and country
* The ability to choose where you work, whether it be your home, the beach, or a WeWork

### What We Offer

At Deel, we are dedicated to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits to support our employees' well-being. If you are a motivated and detail-oriented individual who is passionate about process improvement and customer experience, we encourage you to apply for this exciting opportunity.



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