HRSS Specialist

At ARAMEX, we are seeking a highly skilled HRSS Specialist to join our team. As an HRSS Specialist, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our HR Shared Services function.

• HR Service Delivery: Effectively process HR service requests and transactions related to one or more HR specialties with a high degree of accuracy and adherence to procedures.
• Service Quality: Ensure adherence to service standards/metrics for all offerings and ensuring all service standards are met.
• Process Improvement: Provide insight and guidance on opportunities for process improvement and actively participate in a variety of projects to improve the existing overall HR Shared Services function.
• Data Analysis: Collect and analyze data from multiple sources as required.
• Communication: Communicate effectively with multiple functions to ensure awareness of process updates/changes at all times.
• Payroll Management: Process monthly Payroll with the utmost accuracy as well as recommending and implementing the appropriate actions that helps minimize the margin of errors.
• Employee Benefits: Oversee salary changes, compensations, deductions, bonus, vacations payouts, and benefits for employees in the allocated entities.

• Experience: 2-3 years' corporate experience, ideally including some HR or Staffing Coordination experience, HR Shared Services experience is a plus.
• Education: Bachelor's degree and/or certification in HR, Business Administration, or related field are preferred.
• Skills: Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs. Demonstrate the ability to multitask with strong attention to details. Acts proactively to achieve results and always strives to deliver more than is expected before being asked to. Excellent organizational skills and initiative to improve processes.