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Content Developer
2 months ago
We are seeking a highly skilled Content Developer to join our team at Amazon. As a Content Developer, you will be responsible for creating high-quality content that meets the needs of our global D2AS associates and customers.
Key Responsibilities- Develop Content for Global Audience: Learn how to develop content that resonates with our global D2AS associates and customers.
- Master DITA XML Content Models: Learn DITA XML content models and develop XML topics in the Content Management System (CMS) and workflows in Janus.
- Audit and Analyze Content: Audit existing content and analyze data to make informed decisions for content improvements.
- Author and Update Content: Author, modify, and update workflow content based on audit results to improve associate and customer experiences.
- Identify Content Opportunities: Identify opportunities to reuse content where it benefits the authoring effort, associate comprehension, and issue resolution effectiveness.
- Implement XML Coding: Implement XML coding by hand, creating XML files, cleaning up partially coded content, and adding code where needed.
- Adhere to Content Style Guide: Adhere to the content style guide and authoring standards.
- Develop Support Content: Use the Amazon Contact Tenets (ACTs) to develop support content that raises the bar and delivers best-in-class customer experiences.
- Analyze Data Reports: Analyze data reports with usage metrics for Astro and Cantilever using web analysis tools like Tableau and Heartbeat.
- Respond to Associate Feedback: Respond to associate feedback on Astro within defined SLAs/resolution timeframes.
- Perform Global Content Updates: Perform global content updates and professionally reply to feedback from our associates and partner teams.
- 2+ Years of Experience: 2+ years of experience in program/project management and creating content with a portfolio to demonstrate it.
- Coding and Content Tagging: Experience with coding/content tagging in HTML, XML, or scripting languages.
- Preferred Qualifications: Experience with A/B testing, effectively partnering with remote and global team members, developing and managing content for an international audience, customer service, technical or troubleshooting content, DITA XML, XMetal or Oxygen editors, Content Management Systems, content metric/data analysis, and Agile methodology.