Product Operations Specialist

3 weeks ago


Amman, Jordan Unifonic Full time
  • • Respond to inquiries from clients and communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.
  • • Be the point of contact for “conversation cloud services" this means being the support subject matter expert and help the organization increase its knowledge and expertise in this area.
  • • Execute day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring projects performance, issue tracking.
  • • Provide in-depth training in areas of expertise, general product knowledge, and integration.
  • • Ensure the availability of technical infrastructure, systems, products, and services.
  • • Work closely with cross-functional teams to build a consistent client experience and identify opportunities for new product/feature development.
  • • Ensure that communication flows internally and externally between different stakeholders at it’s best.
  • Serve as a coach and trusted advisor to valued company’s clients.
  • Establish, document, and communicate best practice processes and procedures for ongoing management and solve operational problems and databases that have tracking of all operations and documents. Includes but not limited to knowledge-base, operations manual, marketing reports, process, and procedures.
  • Responsible for the implementation of project plans for current and new projects to achieve targets.
  • Hands-on 4+ years of recent experience in delivery, client services, or quality control related positions in the tech industry.
  • Bachelor's degree in Computer Engineering, Software, or other IT related fields.
  • Proven ability to develop highly innovative solutions to very complex problems.
  • Process-driven and very organized person
  • Knowledge of technical infrastructures, networks, servers, software and database administration, and maintenance.
  • Ability to work under high client/department demands and high availability.
  • Self-motivated and able to work independently with a minimum level of supervision.
  • Familiar with cloud and conversation concepts and technologies.
  • Fluent in English and Arabic with excellent writing/editing and verbal communication skills

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